Alejandro Robles
Medford,OR
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Rogue Credit Union
Medford, OR
06.2022 - Current
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Advised customers on various options available for their particular financing needs.
- Implemented strategies designed to reduce delinquency rates among existing customers.
- Developed new business opportunities by prospecting for leads and cold calling.
- Maintained an organized database of contacts and client information.
- Generated Loans by prospecting, negotiating terms and closing.
Store Manager
ATT
Central Point, OR
12.2021 - 06.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Coordinated social media and marketing strategies to promote brand awareness and increase sales.
- Developed strategies to maximize sales and profitability.
Assistant Manager
AT&T
Medford, OR
08.2020 - 11.2021
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Lead Associate, Interim Manager
AT&T Inc.
Central Point, OR
02.2020 - 08.2020
- Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost Performance.
- Improved store revenues by upselling and cross-selling merchandise to clients.
- Responded quickly to customer inquiries, asking questions to better understand needs.
- Presented key metrics to management team to demonstrate benefits of strategic initiatives.
Lead Sales Associate
Sprint Corp.
Medford, OR
02.2018 - 02.2020
- Performed promotional sales calls to increase client base.
- Achieved or surpassed company-defined sales quotas for 3 consecutive months.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Created eye-catching merchandise displays to entice customers into the store.
- Received shipments and signed off on packages, documenting all incoming items in RQ inventory system.
Education
High School Diploma -
South Medford High School
Medford, OR06.2016
Skills
- Bilingual
- Microsoft Office proficient
- Database entry
- Employee supervision and motivation
- Scheduling and calendar management
- Cost reductions
- Service Upselling
- Member retention
- Salesforce
- Cold-calling
- Closing Techniques
Timeline
Member Service Representative
Rogue Credit Union
06.2022 - Current
Store Manager
ATT
12.2021 - 06.2022
Assistant Manager
AT&T
08.2020 - 11.2021
Lead Associate, Interim Manager
AT&T Inc.
02.2020 - 08.2020
Lead Sales Associate
Sprint Corp.
02.2018 - 02.2020
High School Diploma -
South Medford High School
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