Alejandro Rodriguez
Midland,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
ASSISTANT STORE MANAGER
Kay Jewelers/Signet Jewelers
2020.11 - 2023.04
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Special Services Lead
The Home Depot
2018.01 - 2019.11
- Same responsibilities as Supervisor, offer great customer service, locate and release customer online orders, check-out and/or refund customer purchases, appy the F.I.R.S.T
- Policy to help customers get the most beneficial experience at
- THD, back up Dept
- Supervisor, Audit customer picked orders daily, help other service desk and store employees with any customer issues that may arise, provide excellent leadership to enable service desk associates to better accomplish their duties and responsibilities, provide excellent customer service
Owner
Rodriguez Contactor Services
2009.05 - 2017.01
- Provide excellent customer service
- Help in financial aspect of remodeling houses and properties
- Find and win bids for jobs
- Help in installs and demolition
- Paint and drywalling, sanding, plumbing
- Follow-up customer satisfaction calls.
Furniture Sales Manager
Big Lots- Furniture
2000.09 - 2008.06
- Started off as sales associate, moved up to associate furniture manager, and eventually got my own store in Odessa Tx
- Duties included making schedule, providing great customer service
- Unloading trucks
- Help clean up warehouse
- Stack out merchandise
- Hire, train, and release furniture sales associates
- Follow-up sales calls
- Back up book keeper.
Education
Born and raised in Midland Tx - undefined
Attended Lee High School and Coleman High, Midland College
Sociology, Business Administration
Midland College
Midland, TX12.2002
Skills
- Customer Relations
- Sales Promotion
- Leadership
- Sales Techniques
- Customer Experience
- Order Management
- Product and Service SaleSallllSale.
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't be afraid to give up the good to go for the great.
John D. Rockefeller
Timeline
ASSISTANT STORE MANAGER
Kay Jewelers/Signet Jewelers
2020.11 - 2023.04
Special Services Lead
The Home Depot
2018.01 - 2019.11
Owner
Rodriguez Contactor Services
2009.05 - 2017.01
Furniture Sales Manager
Big Lots- Furniture
2000.09 - 2008.06
Born and raised in Midland Tx - undefined
Attended Lee High School and Coleman High, Midland College
Sociology, Business Administration
Midland College
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