Bartender Assistant
Renaissance Hotel
10.2019 - 04.2020
Alejandro Rodriguez
Hospitality
West Chester,OH
Timeline
General Manager
Zapata Cantina
09.2019 - 02.2025
Bartender
Park and Field
01.2016 - 08.2019
Head Barback
Whiskey Business
01.2015 - 10.2016
Front Desk Agent
XSport Fitness
04.2014 - 07.2015
Associate of Arts - Acting
Second City
08.2010 - 10.2011
Associate of Arts - Theater Studies
Wright State University
08.2005 - 05.2008
Work History
General Manager
Zapata Cantina
09.2019 - 02.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Built relationships with local community
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
Bartender Assistant
Renaissance Hotel
10.2019 - 04.2020
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Gained extensive knowledge of liquor brands, wine varietals, beer styles, and mixers to provide knowledgeable recommendations for guests.
Bartender
Park and Field
01.2016 - 08.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Head Barback
Whiskey Business
01.2015 - 10.2016
- Contributed to increased sales by suggesting upselling opportunities to bartenders based on customer selections.
- Streamlined bar operations by effectively managing inventory levels and placing orders as needed.
- Educated new hires on proper barback etiquette, promoting a positive work environment for all team members.
- Supported bartenders during high-volume shifts, enabling them to serve more customers promptly.
- Managed ice supply by consistently monitoring levels during peak hours and refilling as necessary to maintain optimal service speed.
- Maintained a clean and organized workspace, adhering to health and safety regulations for the benefit of staff and patrons.
- Assisted in the setup and breakdown of special events, ensuring a smooth and successful experience for all attendees.
Front Desk Agent
XSport Fitness
04.2014 - 07.2015
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Streamlined front desk operations for improved efficiency and faster service delivery.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Education
Associate of Arts - Acting
Second City
Chicago, IL 08.2010 - 10.2011
Associate of Arts - Theater Studies
Wright State University
Dayton, OH 08.2005 - 05.2008
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Customer relations
Relationship building
Inventory control
Staff training and development
Motivation
Labor cost controls