Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alejandro Rodriguez

Miami,FL

Summary

Adept at enhancing system efficiencies and reducing downtime, my tenure at DESOFT showcased my expertise in network maintenance and exceptional problem-solving abilities. I spearheaded IT improvements, achieving a notable increase in user satisfaction. My collaborative skills, coupled with technical prowess in hardware installation and network troubleshooting, propelled team productivity and operational excellence.

Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.

IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.

IT professional with significant experience in troubleshooting, network administration, and system maintenance. Known for strong focus on team collaboration and consistently delivering results. Adaptive and reliable, skilled in hardware and software support, cybersecurity practices, and customer service.

Knowledgeable [Desired Position] with solid background in IT support and troubleshooting. Proven ability to resolve technical issues and implement effective solutions, contributing to system efficiency. Demonstrated expertise in network management and hardware maintenance.

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Knowledgeable [Desired Position] with solid background in alarm system installation and maintenance. Possesses hands-on experience in troubleshooting and resolving system malfunctions, ensuring optimal performance and safety. Demonstrated ability to interpret technical manuals and schematics, while effectively collaborating with team members to achieve seamless project execution.

Experienced with alarm system installation and troubleshooting, ensuring safety and reliability. Utilizes technical knowledge to diagnose and repair system issues efficiently, minimizing downtime. Track record of effectively collaborating with team members and adapting to changing project requirements.

Professional technician prepared for role. Skilled in installing, maintaining, and troubleshooting alarm systems. Strong focus on team collaboration and achieving results. Reliable with adaptability to changing needs, possessing expertise in system diagnostics, wiring, and customer service.

Dependable Fire Alarm Technician with [Number] years of safeguarding lives and structures through meticulous installation and monitoring of safety systems. Versed in all new and emerging networking technologies. Equally comfortable integrating cutting-edge alarm systems or maintaining legacy hardware to promote optimal safety standards.

Reliable Fire Alarm Technician skilled in reading blueprints and instructions to fully understand project scope. Hardworking employee identifies system issues and resolves problems. Smart and determined with highly developed decision-making skills.

Bilingual individual with background installing and testing alarm systems for both residential and commercial customers. Reliable Fire Alarm Technician knowledgeable in equipment repair, annual servicing and inspections and calibrating systems.

Knowledgeable [Desired Position] with solid background in assisting licensed electricians in installations and maintenance. Contributed to successful project completions through efficient task management and adherence to safety protocols. Demonstrated ability to troubleshoot electrical issues and effectively use hand and power tools.

Electrical professional, prepared for supporting licensed electricians in various tasks. Proven ability to assist in installations, repairs, and maintenance of electrical systems, ensuring compliance with safety standards. Strong focus on team collaboration and achieving results, with reputation for reliability and adaptability. Skilled in using hand and power tools, with proactive approach to learning and problem-solving.

Experienced with assisting licensed electricians in installation, repair, and maintenance of electrical systems. Utilizes hand and power tools effectively to support project goals and ensure safety compliance. Knowledge of electrical troubleshooting and adherence to safety protocols, contributing to seamless project execution.

Skilled electrical worker with hands-on experience in assisting with installations, maintenance, and repairs. Adept at reading blueprints, using electrical tools, and adhering to safety protocols. Strong focus on team collaboration and delivering results, with adaptability to changing needs. Reliable, responsible, and keen on contributing to successful project outcomes.

Overview

12
12
years of professional experience

Work History

IT Technician

DESOFT
05.2021 - 08.2024
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Configured systems according to prescribed software and hardware frameworks.
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
  • Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
  • Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Streamlined software deployment, ensuring compatibility and minimal disruption with thorough pre-deployment testing.
  • Bolstered data integrity and recovery processes, conducting regular backups and testing restore procedures.
  • Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
  • Enhanced organizational efficiency by automating routine IT tasks, allowing staff to focus on more strategic projects.
  • Minimized risk of data breaches, conducting thorough security assessments and implementing robust defense strategies.
  • Reduced downtime, meticulously maintaining and monitoring network infrastructure and server health.
  • Fostered collaboration across departments, integrating IT solutions that enhanced overall productivity and communication.
  • Fostered culture of cybersecurity awareness, organizing monthly workshops on security best practices and emerging threats.
  • Streamlined ticket resolution process, significantly reducing response times by implementing new troubleshooting protocol.
  • Enhanced network performance, conducting regular analysis and adjustments to optimize traffic flow and reduce bottlenecks.
  • Elevated customer service standards by implementing prioritization system for IT issues based on urgency and impact.
  • Enhanced system security and minimized vulnerabilities with regular updates and patches to software.
  • Streamlined inventory management for IT equipment, maintaining accurate records and facilitating timely replacements.
  • Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
  • Improved IT support efficiency, creating detailed documentation for common issues and solutions.
  • Improved team productivity by leading weekly training sessions on new technologies and best practices.
  • Facilitated seamless hardware upgrades for enhanced system performance, carefully planning and executing component replacements.
  • Increased user satisfaction through development and implementation of user feedback system for IT services.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Created user accounts and assigned permissions.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Configured and tested new software and hardware.
  • Researched and identified solutions to technical problems.
  • Monitored system performance to identify potential issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Tested new software and hardware prior to deployment.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Helped streamline repair processes and update procedures for support action consistency.

Alarm System Technician

Sepsa
08.2018 - 05.2021
  • Acted as a liaison between clients and monitoring centers, ensuring seamless communication for optimal response times in case of emergencies.
  • Established long-term relationships with clients through exceptional service, resulting in repeat business and referrals.
  • Promoted a culture of excellence within the team by consistently striving for high-quality installations and repairs.
  • Played a key role in streamlining internal processes, sharing insights from fieldwork experiences with management to improve overall operations.
  • Optimized system performance through regular software updates, keeping clients'' security measures at peak effectiveness.
  • Expedited issue resolution by working closely with monitoring centers to communicate any system changes or updates needed.
  • Assisted in reducing company expenses by diagnosing issues remotely before sending technicians out for service calls whenever possible.
  • Supported business growth by staying current on industry trends, attending trade shows, and participating in continuing education courses.
  • Reduced false alarms by conducting thorough system inspections and troubleshooting potential issues.
  • Demonstrated professionalism while interacting with clients during appointments, addressing concerns promptly and courteously.
  • Safeguarded clients'' assets with the proper installation of CCTV cameras and motion detectors.
  • Collaborated with sales team to design custom security solutions tailored to individual client needs.
  • Enhanced security by installing and maintaining alarm systems in residential and commercial properties.
  • Installed, tested and serviced alarm and associated systems for commercial and residential customers.
  • Fully installed fire alarms and various security devices.
  • Installed and tested fire detection and suppression systems.
  • Integrated equipment installations with on-site network infrastructure, incorporating existing fire and life safety systems.
  • Tested all newly installed fire alarms.
  • Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
  • Commissioned new fire alarm systems, installing related hardware and software required by facilities.
  • Advised customers on system upgrade opportunities, presenting cost and benefit documentation on prospective enhancements.
  • Assisted with electrical installations of lighting and smoke detectors.

Apprentice Electrician

Empresa Electrica De Cuba
05.2015 - 06.2018
  • Pulled wire through conduits and through holes in walls and floors.
  • Organized materials and tools in to maintain clean and neat work areas.
  • Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
  • Followed all safety procedures and guidelines to promote safety while working on electrical systems.
  • Acquired valuable hands-on experience with various types of wiring systems by assisting experienced electricians in diverse installation projects.
  • Understood and used proper tools and equipment to install and maintain electrical systems.
  • Assisted in the successful completion of various commercial and residential projects by providing reliable support to journeyman electricians.
  • Connected wires to circuit breakers, transformers and other components to create working electrical systems.
  • Helped complete system installations, digging trenches, and breaking up concrete.
  • Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
  • Installed conduit systems effectively for better wire protection, contributing to overall system longevity and reliability.
  • Checked and performed electrical wiring through conduits and holes in walls and floors.
  • Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement, or repair.
  • Read and interpreted blueprints and electrical schematics to determine layout of electrical systems.
  • Participated in after-hours emergency services, demonstrating dedication to customer satisfaction and prompt issue resolution.
  • Implemented proper grounding techniques during installations, reducing potential risks associated with power surges or faults in the system.
  • Improved project efficiency through effective communication with team members and supervisors regarding tasks and responsibilities.
  • Identified and studied electrical problems to determine correct solutions.
  • Supported timely project completions through effective time management skills, prioritizing tasks according to deadlines set forth by supervisors.
  • Assisted with electrical system upgrades, contributing to increased efficiency and sustainability in homes and businesses.
  • Handled installation of electrical components by splicing, joining, and connecting wire.
  • Terminated wiring and connected circuits with correct techniques.
  • Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
  • Repaired systems, replaced malfunctioning parts, and supported electrical installations.
  • Installed new electrical components and fixtures safely and tested systems to enhance power flow.
  • Spliced, joined and connected wire to accurately install new electrical systems.
  • Optimized work readiness with organized tools and spaces.
  • Adhered to electrical and building codes when installing and repairing electrical systems or components.
  • Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
  • Troubleshot and repaired malfunctioning systems and components.
  • Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
  • Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
  • Examined electrical units for loose connections and broken insulation.
  • Studied building schematics to determine location of wiring and equipment.
  • Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
  • Inspected electrical systems, equipment and components to identify hazards, defects and need for adjustment or repair.
  • Prevented breakdown of systems by routinely inspecting and replacing old wiring and cleaning circuits.
  • Connected appropriate parts to deliver power to audio and visual equipment, signaling devices and heating or air conditioning systems.

Informatics Specialist

UCI
07.2012 - 04.2015
  • Increased collaboration between departments through the creation of centralized data repositories accessible to all stakeholders.
  • Contributed to the development of policies and procedures related to information management within the organization.
  • Provided training and support to staff on new software applications, ensuring optimal utilization of technology resources.
  • Assessed system performance regularly, identifying areas for improvement and implementing necessary updates or upgrades as needed.
  • Enhanced patient care by developing and implementing electronic health record systems.
  • Implemented effective backup and recovery strategies, ensuring minimal disruption in case of system failures or disasters.
  • Promoted a culture of continuous improvement by fostering open communication channels between informatics specialists and other team members, enabling the efficient resolution of challenges.
  • Implemented cybersecurity measures to protect sensitive patient information from potential breaches.
  • Coordinated with vendors during software procurement processes, negotiating favorable terms and conditions for the organization's benefit.
  • Collaborated with interdisciplinary teams to develop healthcare informatics strategies, improving overall efficiency and effectiveness.
  • Optimized data accuracy for improved decision-making with thorough quality control measures.
  • Reduced operational costs through the implementation of automated data processing solutions.
  • Evaluated emerging technologies for potential integration into existing informatics systems, staying ahead of industry advancements.
  • Developed user-friendly data visualization tools for easier access and interpretation of complex information.
  • Served as liaison between end-users and health IT team.
  • Streamlined data management processes by implementing efficient workflows and database systems.
  • Applied medical subject matter knowledge to improve IT systems and functions.
  • Analyzed electronic health records to identify areas for care improvement and cost reduction.
  • Managed digitization of paper records.
  • Operated computer-based systems to retrieve and store information and records.
  • Worked with product engineering team to define clinical requirements and assist with testing.
  • Led, facilitated, and attended focus groups and meetings to strategize workflow issues.
  • Employed methods of identifying information, business and technical requirements to meet user complex and unique health information and technology needs.
  • Created comprehensive documentation for all implemented systems, facilitating easy reference for future troubleshooting or modifications.
  • Integrated disparate databases into a unified platform by conducting robust data migration efforts.

Education

Master of Science - Telecomunications And Electronics

Instituto Superior Politecnico Jose Antonio Echeva
La Habana, Cuba
07-2012

Skills

  • Desktop technical support
  • Hardware installation
  • Technical support
  • Software configuration
  • Network troubleshooting
  • Remote support
  • System administration
  • Network maintenance
  • Help desk operations
  • Application installations
  • Wireless networking
  • IT documentation
  • IT asset management
  • Field service experience
  • Low voltage wiring
  • Access control systems
  • Networking fundamentals
  • Circuit testing
  • Technical troubleshooting
  • Remote diagnostics
  • Report preparation
  • Video surveillance systems
  • Blueprint analysis
  • Hand and power tool use
  • Wire installation
  • Electrical maintenance
  • Wiring diagrams
  • Electrical troubleshooting
  • Conduit bending
  • Voltage testing
  • Systems maintenance
  • Lighting systems

Timeline

IT Technician

DESOFT
05.2021 - 08.2024

Alarm System Technician

Sepsa
08.2018 - 05.2021

Apprentice Electrician

Empresa Electrica De Cuba
05.2015 - 06.2018

Informatics Specialist

UCI
07.2012 - 04.2015

Master of Science - Telecomunications And Electronics

Instituto Superior Politecnico Jose Antonio Echeva

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Alejandro Rodriguez