Alejandro Rodriguez
Houston
Summary
Friendly Valet with talent for customer service and satisfaction in fast-paced environments. Communicates well and supports team members with creative problem-solving. Proven history of fostering positive guest experiences to meet team, individual and corporate objectives.
Skilled in providing top-notch service in parking management and vehicle care. Possess practical experience in efficiently handling parking operations, including ticketing, space optimization, and customer assistance. Demonstrated ability to quickly adapt to new technologies and systems within parking facilities. Made significant improvements in traffic flow and customer satisfaction through effective communication and problem-solving skills.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Houston Methodist valet
Aramark
Houston
01.2024 - Current
- Welcomed guests upon arrival and provided exceptional customer service.
- Managed vehicle parking and retrieval efficiently during peak hours.
- Communicated with guests about parking options and facility amenities.
- Assisted in training new valet staff on procedures and safety protocols.
- Handled customer inquiries and resolved issues promptly and professionally.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Managed the flow of traffic around the property by directing cars to available spaces.
- Handled account payments, collected cash and processed credit card charges.
- Resolved conflicts and maintained a positive work environment among team members.
- Collaborated with management to align operational goals with company objectives.
- Directed and supervised team of 15 employees in daily operations.
- Trained new employees on company policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Insurance Agent
PHP Financial Services
Houston
01.2022 - Current
- Entrepreneurial spirit, responsible to call leads (people who inquired about life insurance), set an appointment, to meet them and help them get insurance.
- Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal and financial needs with a positive attitude.
- Phenomenal communication skills with customers and team members.
- Nurture enriching relationships to build clientele for life.
- Exceptional listening skills and a strong customer focus.
Houston Rodeo
Houston
01.2022 - Current
- Communicated effectively with visitors, employees, management, and using all available resources.
- Always maintained a professional image and exhibit excellent customer service with a friendly and outgoing personality.
- Escorted material and personnel.
- Adaptable to collaborate in teamwork.
- Used strong communication skills to interact with the clients to gain a full understanding of the services they are looking for.
Machine Operator
Houston Rodeo
Houston
02.2022 - 03.2022
- Operated machinery for various rodeo events and equipment setups.
- Monitored machine performance and reported any issues to supervisors.
- Maintained cleanliness and organization of the work area during events.
- Followed safety protocols to ensure a secure working environment.
- Collaborated with team members to ensure smooth event operations.
Education
Associate of Science - Business
Houston Community College
Houston, TX 01.2023 - 01.2025
Diploma -
Westbury High School
Houston, TXSkills
- Microsoft Word
- Excel
- Power Point
- Outlook
- Adobe Analytics
- Fast learner
- Social Media Content Curator
- Bilingual
- You Tube
- Customer service
- Conflict resolution
- Team leadership
- Effective communication
- Employee training
- Adaptability to change
- Problem solving
- Physical fitness
- Reliability and punctuality
- Multitasking and organization
- Patience and composure
- Clean driving record
- Ability to follow directions
- Professional conduct
- Hand-eye coordination
References
Available upon request
Languages
Spanish (Fluent Conversation)
Volunteer Service
Holy Ghost Recycling Team
Marketing
Social Media Content Curator (Facebook, Twitter, Google, Pinterest, YouTube)
Timeline
Houston Methodist valet
Aramark
01.2024 - Current
Associate of Science - Business
Houston Community College
01.2023 - 01.2025
Machine Operator
Houston Rodeo
02.2022 - 03.2022
Insurance Agent
PHP Financial Services
01.2022 - Current
Houston Rodeo
01.2022 - Current
Diploma -
Westbury High School