Alejandro Roman
Miami,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
Winncom Technologies
09.2019 - Current
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Used CRM software to maintain detailed contact logs and account records.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Quoted prices, credit terms and other bid specifications.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Product Manager
Solution Box Usa
09.2018 - 09.2019
- Increased product adoption by developing and implementing effective marketing strategies.
- Streamlined the product development process for faster time-to-market and improved efficiency.
- Launched successful products by conducting thorough market research and identifying customer needs.
- Optimized product performance with data-driven analysis and continuous improvement initiatives.
- Drove revenue growth by establishing strong relationships with key industry partners.
- Improved product functionality with innovative design solutions, resulting in increased sales conversions.
- Developed comprehensive go-to-market strategies, ensuring successful product launches and brand positioning.
- Business Traveling.
Sales Associate
Solution Box Usa
10.2014 - 09.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Office Manager
Tourneau
11.2011 - 05.2013
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Education
High School Diploma -
Palmetto High School
Palmetto, FL08.2008
Skills
- Cold calling expertise
- Customer Service
- Consultative Sales Approach
- Contract Management
- Relationship Building
- Warm Calling
- Email and Phone Etiquette
- Fluent in Spanish and English
- Documentation And Reporting
- Customer Relationship Management
- Cheerful and energetic
- Interpersonal Communication
- Organized and Efficient
- Analytical Thinking
- Issue Resolution
- Payment Processing
- Order Management
- Driven
- Data Entry
Timeline
Inside Sales Representative
Winncom Technologies
09.2019 - Current
Product Manager
Solution Box Usa
09.2018 - 09.2019
Sales Associate
Solution Box Usa
10.2014 - 09.2018
Office Manager
Tourneau
11.2011 - 05.2013
High School Diploma -
Palmetto High School
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