Alejandro Rosales
Corsicana
Summary
Driven Assistant Manager at Cici's Pizza, adept in team leadership and customer service, enhanced store operations, and customer satisfaction. Leveraged bilingual skills to foster inclusive communication, mentoring staff towards excellence. Achieved significant improvements in financial accuracy and customer relations, showcasing decision-making prowess and a commitment to excellence.
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Cici's Pizza
07.2023 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
Team Worker
Cici's Pizza
07.2023 - 10.2024
- Strategized with fellow teammates on how best to tackle complex challenges while maintaining focus on collective goals.
- Boosted overall team morale by organizing social events and celebrating significant achievements together as a group.
- Contributed to successful project completion by effectively delegating tasks according to individual strengths and skillsets.
- Mentored new team members, ensuring a smooth onboarding process and integration into the work environment.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Monitored all areas for security issues, trash problems and cleaning needs.
- Accepted money and processed customer payments with high accuracy and efficiency.
- Cleaned front and back areas of restaurant according to strict company standards.
- Restocked customer and crew areas with necessary supplies and rotated stock as required.
- Pursued learning opportunities to advance knowledge and take on leadership position.
Education
No Degree -
Corsicana High School
Corsicana, TX05-2025
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Assistant Manager
Cici's Pizza
07.2023 - 10.2024
Team Worker
Cici's Pizza
07.2023 - 10.2024
No Degree -
Corsicana High School
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