Alejandro Salvo
Administrative Assistant
Miami Beach,FL
Overview
5
5
years of professional experience
Work History
Customer Service Representative Agent
Miancafs Holding Co
Chile
09.2019 - 08.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Administrative Assistant
Beta Retail Store
Brazil
11.2015 - 06.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Education
No Degree -
UHO Oscar Lucero Moya
Skills
- Interpretation and Translation Services
- Customer Data Confidentiality
- Customer Retention Strategies
- Production Quotas
Languages
English
Professional Working
Timeline
Customer Service Representative Agent
Miancafs Holding Co
09.2019 - 08.2021
Administrative Assistant
Beta Retail Store
11.2015 - 06.2019
No Degree -
UHO Oscar Lucero Moya
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