ALEJANDRO SANDOVAL
San Diego,CA
Summary
Results-driven professional with a background in office administration, customer service, and operations management. Proven ability to streamline processes, support team objectives, and adapt to fast-paced environments.
Overview
3
3
years of professional experience
Work History
Member Services Representative
Community Health Group
04.2024 - Current
- Served as primary point of contact for members seeking information about products or services.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided superior experience by addressing customer concerns and resolving problems swiftly.
- Documented calls and complaints using CRM database.
- Collaborated with departments to resolve cross-functional issues.
- Helped members with transportation, authorizations, and account updates.
Account Manager Trainee / Store Manager
Hilti
09.2023 - 03.2024
- Resolved issues related to accounting, billing, and service delivery to elevate client satisfaction.
- Efficiently managed purchase order shipments, ensuring adherence to deadlines and
cancellation dates. - Analyzed purchasing trends to anticipate and meet inventory demands for effective planning
and replenishment. - Proficiently handled inventory control, cash management, and supervised store opening and
closing procedures. - Conducted proactive customer outreach via phone for order follow-ups and account
verification.
Relationship Banker
Bank of America
08.2022 - 09.2023
- Cultivated and sustained robust customer relationships by delivering exceptional service and
advice. - Facilitated the opening of checking, savings, credit cards, and certificates of deposit accounts.
- Conducted wire transfers, facilitated stop payments, and executed account transfers.
- Assessed client financial positions to recommend the most suitable banking products.
- Ensured customer identity verification and meticulously reviewed documentation for accuracy.
Education
B.S. - Business Administration & Management
San Diego State University
San Diego, CA05.2019
Skills
- Bilingual: English & Spanish
- Inventory & supply chain management
- CRM & data entry proficiency
- Sales & customer relations
- Time management & multitasking
- Strong computer literacy
Timeline
Member Services Representative
Community Health Group
04.2024 - Current
Account Manager Trainee / Store Manager
Hilti
09.2023 - 03.2024
Relationship Banker
Bank of America
08.2022 - 09.2023
B.S. - Business Administration & Management
San Diego State University
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