Alejandro Santos
Alpharetta,GA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
Work History
Server
Miller's Ale House
03.2024 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Relationship Banker
JPMorgan Chase
10.2022 - 11.2023
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
- Built long-term relationships with customers by providing personalized service and support.
Associate Banker
JPMorgan Chase
09.2020 - 10.2022
- Provided customer service by attending to their inquiries and requests for information.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
- Helped customers understand and use mobile applications and online banking.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Assisted customers with account opening and maintenance.
Shift Lead Manager
Walgreens
06.2017 - 10.2019
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Monitored performance of staff to ensure quality standards were met.
- Prepared reports detailing shift activity and presented them to management.
- Managed daily cash intake by counting out registers and tabulating profits.
- Resolved customer complaints in a timely and professional manner.
Education
Associate of Science -
Georgia State University
Atlanta, GASkills
- Foreign language proficiency
- Cash Handling
- Guest Engagement
- Sales expertise
- Relationship Management
Timeline
Server
Miller's Ale House
03.2024 - Current
Relationship Banker
JPMorgan Chase
10.2022 - 11.2023
Associate Banker
JPMorgan Chase
09.2020 - 10.2022
Shift Lead Manager
Walgreens
06.2017 - 10.2019
Associate of Science -
Georgia State University