Alejandro Sasso
Miami,FL
Summary
Dynamic and results-driven professional with a proven track record in customer service and sales strategies, notably at H&M Fashion USA. Excelled in building customer relationships and driving sales through effective problem-solving and teamwork. Demonstrated expertise in time management and multi-tasking, significantly enhancing shopping experiences and fostering brand loyalty.
Overview
4
4
years of professional experience
Work History
Sales Associate
H&M Fashion USA
2024.03 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Brand Ambassador
American Eagle Outfitters, Inc
2022.11 - 2024.01
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Worked with team to achieve sales goals for products.
Medical Assistant
Nomi Health
2021.10 - 2022.08
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
Sales Associate
Zara USA
2020.12 - 2021.08
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Medical Assistant -
American Register Medical Assistant
Miami, FL2018
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Goal-Oriented
- Sales Strategies
- Sales and Promotions
Languages
English
Spanish
Timeline
Sales Associate
H&M Fashion USA
2024.03 - Current
Brand Ambassador
American Eagle Outfitters, Inc
2022.11 - 2024.01
Medical Assistant
Nomi Health
2021.10 - 2022.08
Sales Associate
Zara USA
2020.12 - 2021.08
Medical Assistant -
American Register Medical Assistant
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