Alejandro Sasso
North Miami,FL
Summary
Dynamic retail professional with a excelling in leadership and customer service. Skilled in sales strategies and visual merchandising, I fostered a positive team environment, enhancing performance and driving sales growth. My innovative approach and active listening skills significantly improved customer satisfaction and store presentation
Overview
3
3
years of professional experience
Work History
Store Supervisor
Original Penguin
04.2025 - Current
- Supervised daily store operations to ensure optimal customer service and product availability.
- Trained and developed staff on product knowledge and sales techniques for enhanced performance.
- Implemented visual merchandising standards to maintain brand image and improve store presentation.
- Assisted in inventory management, ensuring accurate stock levels through regular audits and replenishment.
- Monitored sales performance metrics, identifying trends to optimize product placement and promotions.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Supported marketing initiatives by executing in-store promotions and events according to corporate guidelines.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Department Supervisor
H&M Hennes & Mauritz USA
03.2024 - 02.2025
- Assistance , support Store Manager driving Goal and Maximize Sale.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Administrative routines: morning float , safe count , bank deposit (weekly , monthly routines).
- Walked through department multiple times each shift to evaluate and correct issues.
- Mentored new sales associates to contribute to store's positive culture.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Promoted business' development by building and maintaining relationships with new clients.
Visual Merchandise and Key Holder
American Eagles Outfitters
11.2022 - 01.2024
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Good environment to increase the best customer experience.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Worked with team to achieve sales goals for products.
- Trained and mentored new staff members on visual merchandising best practices, improving overall team performance.
- Conducted regular assessments of store layout, making data-driven adjustments to optimize traffic flow and product visibility.
Education
Bachelor of Science - Medical Assistant
American Register Medical Assistant
Westfield, MA11-2018
Skills
- Honest
- Empathy
- Leadership
- Innovation
- Friendly and positive
- Active Listening
- Customer service
- Team Work
- Multitasking and organization
- Sales strategies
- Problem resolution
Languages
English
Spanish
Timeline
Store Supervisor
Original Penguin
04.2025 - Current
Department Supervisor
H&M Hennes & Mauritz USA
03.2024 - 02.2025
Visual Merchandise and Key Holder
American Eagles Outfitters
11.2022 - 01.2024
Bachelor of Science - Medical Assistant
American Register Medical Assistant