Alejandro Soto
Tempe,AZ
Summary
Seasoned and dedicated customer service professional that's detail-oriented, responsive and adaptable to changing conditions. Always positive, upbeat and eager to help and go above and beyond to satisfy. History of building trust with customers/employers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
11
11
years of professional experience
Work History
IRC Coordinator
Perdoceo Education Corporation
Chandler, AZ
04.2020 - Current
- Speak to current and previously enrolled students about furthering their education.
- Take over five hundred to six hundred calls per day while providing firm like customer service to students all over the country.
- Helped over seven hundred students get started/sign up for school.
- Direct prospective students to the appropriate admissions department to see what courses fit them best.
- Schedule and confirm appointments.
Customer Service Representative
Eat24/Grubhub
Chandler, AZ
10.2017 - 02.2020
- Helped solve issues relating to orders; delivery operations, food & service quality. Took hundreds of outbound and inbound calls a day. I also assisted via email and chat.
- Assisted with payment and account issues such as incorrect charges, fraud, and promotions.
- Walked new customers through new app and assisted with technical issues. Reported feedback, & floor support when needed.
- Documented conversations with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns while maintaining calm and friendly demeanor.
Clerk Cashier
QuikTrip
Tempe, AZ
06.2014 - 04.2017
- Duties included restocking food and drink items in a timely fashion. Wiping down counters and making sure the floors are clean at all time.
- Greet customers, handle cash register, run trash, prep food for the following day, help customers pump gas, and special projects when asked.
- Processed well over 400 transactions per day with hardly any supervision.
- Trained new team members on cash register and the stock procedures.
Electric Technician
Redline Electric & Solar, LLC
Mesa, AZ
06.2013 - 06.2014
- Completed electrical projects in timely manner, sorted and organized materials/tools needed for future assignments.
- Connected and repaired equipment inside & outside of warehouse.
- Provided electrical services and control wiring for diverse locations including multiple grocery stores.
Education
High School Diploma -
Mcclintock High School
Tempe, AZ05.2013
Skills
- Customer service/Courteous demeanor
- Time management
- De-escalating
- Adaptive team player
- Problem-solving abilities
- Technologically savvy
- Call center experience
- Speak Spanish
Timeline
IRC Coordinator
Perdoceo Education Corporation
04.2020 - Current
Customer Service Representative
Eat24/Grubhub
10.2017 - 02.2020
Clerk Cashier
QuikTrip
06.2014 - 04.2017
Electric Technician
Redline Electric & Solar, LLC
06.2013 - 06.2014
High School Diploma -
Mcclintock High School
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