Alejandro Tavares
Edinburg,TX
Summary
Dynamic professional with experience at Nelnet, adept at educating borrowers on repayment plans while ensuring data reliability. Skilled in analytical thinking and problem-solving, I enhanced client satisfaction as a bilingual account representative at Charter Spectrum, providing tailored solutions and fostering effective communication. Committed to delivering exceptional service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Advisor
Nelnet
Remote
08.2024 - Current
- Educated borrowers on available repayment plans for their loans.
- Guaranteed the reliability of data in a rapidly changing environment.
- Addressed borrower questions with bilingual proficiency, guaranteeing comprehensive answers.
Bilingual Account Representative
Charter Spectrum
McAllen, TX
03.2021 - 06.2024
- Ensured accurate record-keeping for all bilingual accounts, mitigating potential risks associated with language discrepancies or miscommunication.
- Enhanced client satisfaction by addressing their concerns and providing tailored solutions in both English and Spanish.
- Communicated professionally with customers concerning pay dates, amounts and acceptable payment arrangements.
Store Associate
Shoe Carnival
McAllen, TX
09.2020 - 03.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Store Associate
Shoe Carnival
Brownsville
11.2018 - 06.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Maintained tidy and organized store to comply with cleanliness standards.
Education
James Pace Early College High School
Brownsville, TX06.2021
Skills
- Analytical thinking
- Time management
- Critical thinking
- Problem-solving
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Advisor
Nelnet
08.2024 - Current
Bilingual Account Representative
Charter Spectrum
03.2021 - 06.2024
Store Associate
Shoe Carnival
09.2020 - 03.2022
Store Associate
Shoe Carnival
11.2018 - 06.2020
James Pace Early College High School
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