Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Alejandro Trujillo

Cibolo,TX

Summary

Spirited Seguros coach committed to inspiring personal drive and self-confidence through motivational training and skills development. Employs example-based instruction style to build trust as hands-on leader and Passionate about mentoring. Believes in open, constructive communication between staff and team to set clear goals and build vision of excellence.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Seguros Coach

Progressive Casualty Insurance
05.2023 - Current
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Improved team cohesion by organizing regular bonding activities and fostering supportive environment.
  • Managed practice schedules, ensuring efficient use of time and resources for optimal results.
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
  • Conducted regular performance evaluations for consultants, setting clear expectations for continued improvement throughout the training course.
  • Collaborated with other coaches to create and execute game plans.

Aircraft Mechanic/Crew Chief

United States Air Force Reserve Command
02.2020 - Current
  • Determines the nature of trouble and extent adjustment or repair required on a number of major aircraft systems such as airframe, landing gear, power plant, gear boxes, pumps, and hydraulic, pressurization, utility, fuel, oil, pneumatic, and flight control systems
  • Determines when systems, assemblies, and components are operating properly; whether portions must be repaired or replaced; and the type of adjustment and alignment needed
  • Uses and maintains various standards and specialized tools and test equipment of the trade
  • Completes major overhaul to routine maintenance and servicing aircraft
  • Installs, aligns, and functionally and operationally test the various major and minor mechanical and pneumatic systems on the aircraft during overhaul or modification
  • Uses precision measuring instruments such as micrometers and gauges
  • Documents work performed on appropriate forms, definitive sheets, AFTO Form 781 series, and Core Automated Maintenance Systems (CAMS/ G081) computer terminals as appropriate
  • Initiates requisitions for needed parts and supplies and technical publications
  • Follows federal and state rules when storing, using, handling, labeling, and disposing of hazardous materials and waste in accordance with environmental standards
  • Aircraft refuel - defuel qualified
  • Fully qualified on all aerospace ground handling support equipment
  • Fully qualified for C-5 strut servicing
  • Qualified to operate all hanger doors
  • Qualified on Marshaling all fixed wing aircraft
  • Qualified in the operation and servicing of the aircraft liquid nitrogen, and liquid oxygen systems (LOX/ GOX).

Seguros Services Consultant

Progressive Casualty Insurance
11.2022 - 05.2023
  • Improved customer satisfaction by efficiently addressing and resolving service-related issues.
  • Increased client retention by providing personalized support and tailored solutions.
  • Streamlined internal processes for faster service delivery, enhancing customer experience.
  • Developed strong relationships with clients through consistent communication and timely followups.
  • Consistently met or exceeded monthly targets for key performance indicators, demonstrating commitment to excellence in service delivery.

CL Bilingual Customer Care Specialist

Progressive Casualty Insurance
08.2015 - 01.2018
  • Managed complex transaction's and emotional customer situations promptly and professionally while meeting service commitments
  • Communicated and interacted effectively with multi-functional and diverse backgrounds
  • Created and reviewed invoices to ensure accuracy while working with customers to answer questions and address payment issues
  • Received and processed various documents for accuracy while demonstrating operational knowledge of customers, insurance and state/federal procedures
  • Utilized databases, 5 different insurance software to locate and verify information
  • Entered customer data into the progressive insurance software system and communicated service concerns with agents.

Combat Engineer Squad Leader

United States Marine Corps
10.2010 - 09.2016
  • Directed the installation and removal of minefields and provided updates to supervisors
  • Performed quality control by creating rosters, spreadsheets and other documentation to identify company inventory
  • Tracked and filed administrative paperwork and personnel folders
  • Supervised 12 employees in improvisatory construction projects
  • Drafted military and nonmilitary correspondence
  • Planned and briefed personnel on missions
  • Maintained 100% accountability of all assigned equipment worth more than $750,000.
  • Enhanced team efficiency by developing and implementing tactical plans for combat engineering tasks.
  • Managed team of 10 personnel in mine-clearing operations, resulting in zero injuries.

Education

Some College (No Degree) - Electrical Engineering

Delaware Technical Community College
Dover, DE

High School Diploma -

Lehman High School
Kyle, TX
06.2010

Skills

  • DETAIL-ORIENTED
  • Bilingual Spanish
  • Military Experience
  • Problem Solving
  • Team Development
  • Data Analytics
  • Excel, PowerPoint, Outlook Experience
  • Training and Mentoring
  • Critical Thinking
  • Task Prioritization
  • Troubleshooting issues
  • Installing equipment

Accomplishments

  • Supervised team of 18 staff members.
  • Achieved 5 major construction project by completing 1 awning over the heavy equipment bay, built 30 x 20 platform for the chow hall, setting up a hygiene facility for 30 members, setting up 100 feet of C-wire around the perimeter of the base and building a multi joint base from the ground up with accuracy and efficiency.
  • National Defense Medal
  • Afghanistan Campaign Medal (w/ 1 star)
  • Over Seas Deployment Ribbon (w/ 2 stars)
  • Marine Corps Good Conduct Medal
  • ISAF NATO Medal
  • Global War on Terrorism Medal
  • Letter of appreciation
  • Letter of commendation

Certification

Active Secret Security Clearance

Timeline

Seguros Coach

Progressive Casualty Insurance
05.2023 - Current

Seguros Services Consultant

Progressive Casualty Insurance
11.2022 - 05.2023

Aircraft Mechanic/Crew Chief

United States Air Force Reserve Command
02.2020 - Current

CL Bilingual Customer Care Specialist

Progressive Casualty Insurance
08.2015 - 01.2018

Combat Engineer Squad Leader

United States Marine Corps
10.2010 - 09.2016

Some College (No Degree) - Electrical Engineering

Delaware Technical Community College

High School Diploma -

Lehman High School

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Alejandro Trujillo