Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alejandro Urbina

Miami,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Server

Bakan
Miami, FL
12.2023 - Current
  • Greeted guests and provided menus.
  • Assisted in training new servers.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Provided exceptional service to high volume of daily customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Trained new employees to perform duties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Served food and beverages to patrons and confirmed complete orders.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Stayed informed about daily specials, new menu items, promotions.
  • Set up tables in between patrons to reduce wait times.

Barista/Bartender

Little Hen Restaurant
Miami, FL
09.2020 - 05.2024
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Served alcoholic beverages responsibly following state laws and local ordinances.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Prepared and served hot or cold beverages.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Restocked product displays based on demand and projected sales.
  • Checked brewing equipment for proper functionality.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Assisted in setting up the bar for service shift.
  • Performed opening and closing duties including restocking supplies.
  • Developed good working relationships with fellow employees through effective communication.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Completed regular bar inventories and daily requisition sheets.
  • Effectively multitasked within fast-paced environment.
  • succesfully trained bar staff in a new location (Houston)
  • Keep track of expenses and prepare the sheet to report.
  • Help management staff on any task.

Sales/juicer/line Cook/ Prep

Green G juice bar
Miami, Florida
05.2020 - 12.2020
  • Cleaned and sanitized juicer, containers, and food preparation areas.
  • Prepared juices by blending fruits and vegetables using a juicer.
  • Inspected fruit for quality prior to use in juice blends.
  • Ordered fresh produce as needed for daily juice production.
  • Measured ingredients according to recipes for various juices.
  • Stored finished juices in appropriate containers and refrigerated them promptly.
  • Operated the juicer safely and efficiently following standard operating procedures.
  • Kept up with customer orders while maintaining product safety standards.
  • Monitored inventory levels of fruits, vegetables, and other supplies used in making juices.
  • Assisted customers with selecting the right type of juice or smoothie for their needs.
  • Labeled all juice bottles correctly before packaging them for sale or delivery.
  • Ensured that all health code regulations were followed while preparing juices.
  • Provided customer service at the counter when needed, including taking payments and answering questions about menu items.
  • Followed company policies regarding handling cash transactions accurately.
  • Regularly checked expiration dates on products to ensure freshness.
  • Maintained a clean work environment throughout shifts by wiping down surfaces regularly.
  • Helped customers pick best products based on individual health and fitness needs.
  • Brewed and served coffee and tea with preferred add-ins.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Assisted in prep work such as washing vegetables or butchering meat when needed.
  • Worked closely with management team in order to meet budget goals while maintaining high quality standards.
  • Performed workstation prep prior to shift start.
  • Trained new team members on proper meat and vegetable preparation techniques.

Dishwasher/Busser/Runner/cashier/barista/cook

Angelina's coffee and juice
Miami, Florida
09.2018 - 10.2020
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Informed supervisors immediately if any machine malfunctions were observed during operation.
  • Followed all safety guidelines while handling sharp objects like knives or forks.
  • Sanitized surfaces after each use following standard sanitation practices.
  • Ensured that workstations were kept neat and tidy throughout the shift.
  • Maintained accurate records of all inventory used during shifts.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Studied methods of coworkers, successfully learning kitchen and food service skills.
  • Bussed and reset tables in an orderly fashion.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Replenished napkins, condiments, silverware and glassware as needed.
  • Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
  • Maintained a friendly attitude towards customers at all times.
  • Followed safety and sanitation guidelines in accordance with local health regulations.
  • Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
  • Notified manager of issues with equipment or breakage.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Greeted frequent visitors by name and explained new promotions.
  • Greeted customers and provided excellent customer service.
  • Monitored stock levels and reported any discrepancies to management immediately.
  • Greeted customers and employees pleasantly and maintained upbeat demeanor.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Collected payments and provided accurate change.
  • Answered customer questions and provided store information.
  • Processed refunds for worn, damaged and broken merchandise.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Checked all dishes before delivering them to ensure quality standards were met.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Communicated with chefs regarding potential menu changes or specials for the day.
  • Double-checked meals placed in window against customer tickets for accuracy.

Front Desk

Oxxo Care Cleaners
Miami, FL
10.2018 - 08.2019
  • Greeted visitors and provided them with information about the company.
  • Performed administrative tasks such as filing documents, ordering supplies, maintaining logs.
  • Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
  • Processed payments using cash registers or point-of-sale systems.
  • Informed customers about payment methods accepted by the organization.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Receive clothes, introduce them into the system properly, adjusting the price to what needs to be done.
  • Check daily the prices that need to be ready for the day, just as specials and same-day services.
  • Deliver dry cleaning at the buildings in the area.
  • Inform customers about any price changes or special charges that need to be done.
  • Help ironing pieces when needed.

Bartender

La quinta Bar
Caracas, Distrito Capital
05.2018 - 08.2018
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Monitored bar inventory and promptly restocked low items before depletion.

Education

High School Diploma -

Agustiniano Cristo Rey
Caracas, Venezuela
07-2016

Skills

  • Beverage Preparation
  • Food Running
  • Table Bussing
  • Supply Restocking
  • Food Delivery
  • Guest Engagement
  • Point of Sale (POS) system operations
  • Price memorization
  • Effective customer upselling
  • Service prioritization
  • Quality Control
  • Sales expertise
  • Positive and professional
  • Relationship Management
  • Performance Improvement
  • Cash Handling
  • Order Accuracy
  • Ordering Procedures

Languages

English
Professional
Spanish
Professional

Timeline

Server

Bakan
12.2023 - Current

Barista/Bartender

Little Hen Restaurant
09.2020 - 05.2024

Sales/juicer/line Cook/ Prep

Green G juice bar
05.2020 - 12.2020

Front Desk

Oxxo Care Cleaners
10.2018 - 08.2019

Dishwasher/Busser/Runner/cashier/barista/cook

Angelina's coffee and juice
09.2018 - 10.2020

Bartender

La quinta Bar
05.2018 - 08.2018

High School Diploma -

Agustiniano Cristo Rey

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Alejandro Urbina