Alejandro Urbina
Stearns,MA
Summary
Dynamic and results-oriented professional with extensive experience at Shields Health Solutions and Edward M Kennedy Community Health Center. Excelled in enhancing pharmacy operations and patient care through expert medication knowledge and exceptional interpersonal abilities. Achieved significant improvements in patient medication compliance, demonstrating strong problem-solving skills and a commitment to teamwork and collaboration. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Pharmacy Liaison
Shields Solutions
07.2019 - Current
- Participated in staff training sessions to stay current on industry best practices and enhance professional development.
- Provided exceptional customer service, addressing both patient and provider concerns promptly and professionally.
- Maintained accurate patient records by diligently updating prescription data in pharmacy management software systems TRX and Epic
- Collaborated with interdisciplinary teams during patient transitions of care, ensuring seamless medication management and continuity.
- Assisted in the implementation of new pharmacy technologies, improving workflow and overall efficiency.
- Resolved insurance billing issues promptly for enhanced revenue collection while minimizing impact on patients'' financial burden.
- Promoted patient adherence to medication regimens through consistent follow-up.
- Coordinated medication deliveries with external partners, ensuring timely receipt by patients.
- Enhanced patient care by providing timely and accurate medication information to healthcare providers.
- Assisted with prior authorization requests, helping patients obtain necessary medications while minimizing delays.
- Developed strong relationships with healthcare team members, fostering a collaborative approach to patient care.
Pharmacy Technician
Shields Health Solutions
06.2017 - 07.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Streamlined drug distribution processes, reducing wait times for patients.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Utilized pharmacy management software to process prescriptions efficiently.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Pharmacy Technician/ Interpreter
Edward M Kennedy Community Health Center
06.2008 - 05.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted Pharmacy Clinician as Spanish/Portuguese interpreter to help patients while attending to Diabetes and Coumadin Clinics and contributed to develop *Blister* drugs to help more than 80 patients with compliance with medications
Spanish Teacher
Leominster Public Schools
06.1999 - 06.2008
- Attended department meetings to develop and update course curricula.
- Conducted foreign language exams to determine fluency and comprehension.
- Boosted student engagement with interactive activities that incorporated authentic materials from Spanish-speaking countries.
- Enhanced cultural awareness in students by incorporating Spanish customs, traditions, and history into lessons.
Education
Bachelor of Arts - Religion And Biblical Languages
Atlantic Union College
South Lancaster, MA05.1996
Skills
- Detail Oriented
- Medication knowledge
- Problem-solving skills
- Patient confidentiality
- Answering customer questions
- Team Collaboration
- Teamwork and Collaboration
- Staff Development
- Insurance Billing
- Pharmacy operations
- FDA and HIPAA compliance
- Interpersonal abilities
- Insurance Verification
- Pharmacy Software
- Problem-Solving
- Multitasking Abilities
- Prescription Refill Fulfillment
- Organizational Skills
- Self Motivation
- Decision-Making
- Adaptability
- Active Listening
Certification
- CPhT - Certified MA Pharmacy Technician
- CPhT - Certified National Pharmacy Technician
Languages
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Pharmacy Liaison
Shields Solutions
07.2019 - Current
Pharmacy Technician
Shields Health Solutions
06.2017 - 07.2019
Pharmacy Technician/ Interpreter
Edward M Kennedy Community Health Center
06.2008 - 05.2017
Spanish Teacher
Leominster Public Schools
06.1999 - 06.2008
Bachelor of Arts - Religion And Biblical Languages
Atlantic Union College
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