Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alejandro Valdes

Austin,TX

Summary

Professional hospitality worker with experience in delivering high-quality service in busy settings. Strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Founder & Director

Atipica - Coffee Corner
10.2019 - 08.2024
  • Oversaw business operations, from customer service to financial analysis, ensuring seamless day-to-day performance while maintaining a focus on long-term sustainability and profitability
  • Led negotiations and planning efforts for the eventual sale of the business, maximizing value through preparation, market positioning, and deal execution
  • Created initiatives aimed at both business growth and operational consolidation, resulting in customer retention, brand recognition, and overall market share
  • Managed relationships with multiple suppliers, ensuring optimal inventory management, quality control, and cost efficiency

Sales and Customer Service

Congeladora Niño
11.2017 - 03.2019
  • Managed sales and customer service operations for international accounts, coordinating work visits at both company and customer sites across the USA, Canada and Mexico
  • Led seasonal planning and negotiations with foreign clients, ensuring alignment with business objectives and optimizing customer satisfaction
  • Monitored and coordinated logistics and delivery tracking, working closely with the supply chain team to ensure on-time deliveries
  • Managed procurement of strategic raw materials, including mango, sugar, and orange concentrate, handling monthly purchases ranging from $800K - $1M MXN

Production Planner

Forvia Hella
01.2015 - 10.2017
  • Developed and managed Master Production Schedules (MPS) and production plans for over 8 assembly lines, aligning demand forecasts with installed capacity and inventory policies
  • Ensured inventory control of finished products, maintaining optimal stock levels to meet customer demand while minimizing excess inventory costs
  • Monitored production progress and collaborated with the production team and management to ensure adherence to schedules and resolve bottlenecks
  • Successfully balanced full-time employment while completing the final semester of university, demonstrating strong time management and organizational skills

Tutor

Tecnológico de Monterrey
08.2013 - 07.2014
  • Supervised the well-being and daily activities of high school students in residence, including off-campus trips and extracurricular events
  • Coordinated and lead trips, weekend activities, and team-building competitions for students
  • Provided guidance and support to students on non-academic matters, ensuring a positive and balanced student experience
  • Maintained effective communication with faculty, institute’s managers and parents to ensure smooth operations and address any concerns

Education

Bachelor of Science - Industrial Engineering

Tecnologico De Monterrey
Mexico
05-2015

Skills

  • Relationship building
  • Sales and customer service
  • Collaboration and teamwork
  • Ethics and integrity
  • Team communication
  • Problem-solving skills
  • Customer and vendor relations
  • Scheduling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working

Timeline

Founder & Director

Atipica - Coffee Corner
10.2019 - 08.2024

Sales and Customer Service

Congeladora Niño
11.2017 - 03.2019

Production Planner

Forvia Hella
01.2015 - 10.2017

Tutor

Tecnológico de Monterrey
08.2013 - 07.2014

Bachelor of Science - Industrial Engineering

Tecnologico De Monterrey

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Alejandro Valdes