Alejandro Velez
Tampa
Summary
Dynamic and reliable professional with extensive experience in customer service and team management. Proven track record in enhancing operational efficiency and fostering positive work environments. Bilingual with strong problem-solving abilities and attention to detail, committed to delivering exceptional results and ensuring customer satisfaction.
Overview
12
12
years of professional experience
Work History
Pool Maintenance Technician
Pinch A Penny Pool Patio Spa
06.2023 - Current
- Managed inventory of pool chemicals and supplies, ensuring adequate stock levels were maintained for uninterrupted service delivery.
- Enhanced pool water quality by conducting regular chemical balancing and treatment processes.
- Implemented preventative measures to minimize algae growth and maintain crystal-clear water conditions at all times.
- Boosted customer satisfaction by providing professional and efficient pool cleaning services on a consistent basis.
- Maintained detailed records of completed tasks, providing accurate documentation for clients and supervisors as needed.
Assistant Manager
Jiffy Lube
02.2022 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Delivery Driver
FedEx:Ground
09.2019 - 03.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Low Voltage Installer
Innova Technologies
10.2017 - 11.2019
- Collaborated with team members to complete large-scale installation projects within tight deadlines.
- Ensured safety compliance by adhering to industry standards and regulations during all installations.
- Enhanced system performance by efficiently installing and maintaining low voltage wiring for various applications.
- Provided expert troubleshooting and problem-solving advice to clients, resolving issues efficiently to ensure system reliability.
- Coordinated effectively with other trades on job sites to prevent delays or conflicts during the installation process.
- Mounted panels for motion detectors, keypads and controls.
- Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Troubleshot and repaired malfunctioning systems and components.
Roofer
Albright Roofing
02.2016 - 09.2017
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
Overnight Support Manager
Walmart Neighborhood Market
03.2013 - 10.2015
- Reduced staff turnover by fostering a positive work environment and addressing employee concerns promptly.
- Optimized store cleanliness and organization, utilizing downtime during overnight hours to maintain an inviting shopping environment for customers.
- Managed organizational business systems and tools to support off-peak operations.
- Assisted with store merchandising projects, ensuring proper product placement and presentation for customer satisfaction.
- Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within Store.
- Managed scheduling, workload assignments and coverage for night staff.
- Ensured smooth store operations during overnight shifts by effectively managing personnel and resources.
- Trained new employees on company policies, procedures, and job duties to facilitate their successful integration into the team.
Education
High School Diploma -
Alonso High School
Tampa, FL05-2012
Skills
- Bi-Lingual
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Following safety practices
- Organizational skills
- Effective communication
- Efficiant
- Self motivation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pool Maintenance Technician
Pinch A Penny Pool Patio Spa
06.2023 - Current
Assistant Manager
Jiffy Lube
02.2022 - 06.2023
Delivery Driver
FedEx:Ground
09.2019 - 03.2021
Low Voltage Installer
Innova Technologies
10.2017 - 11.2019
Roofer
Albright Roofing
02.2016 - 09.2017
Overnight Support Manager
Walmart Neighborhood Market
03.2013 - 10.2015
High School Diploma -
Alonso High School
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