Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Alejandro Ventura

Alejandro Ventura

Billing And Collections Specialist
Irvine,CA

Summary

Dedicated professional eager to embrace new challenges and opportunities. Exceptional communication and motivational skills foster a collaborative environment, driving positive outcomes and effective teamwork. Committed to continuous growth and excellence in every endeavor.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Billing and Collections Specialist

TaxRise
06.2025 - Current
  • Review customer accounts regularly to find unpaid bills.
  • Research account histories to understand past billing issues.
  • Contact clients directly to follow up on late payments.
  • Remind customers to help ensure they pay on time.
  • Process daily payments and take care of customer refunds.
  • Resolve billing mistakes and handle customer credit questions.

Collections Specialist

FCR Services
08.2022 - 01.2025
  • Monitor accounts to identify outstanding debts.
  • Investigate historical data for each debt or bill.
  • Find and contact clients to ask about their overdue payments.
  • Take actions to encourage timely debt payments.
  • Process payments and refunds.
  • Resolve billing and customer credit issues.

Collections Representative

MAS Financial Services
06.2021 - 07.2022
  • Inbound and outbound collection calls.
  • Update insurance documents.
  • Skip trace customers' accounts using different methods.

Inside Sales Representative

Simpay
01.2020 - 06.2021
  • Conducted retention and sales calls to engage clients effectively.
  • Guide our clients on new promotions and sales tactics.
  • Provide top notch customer service to dealers so we can keep retention percentages high.

Account Servicing Specialist

Veros Credit
01.2019 - 01.2020
  • Perform outbound calls and receive inbound calls through an auto-dialing system or manual telephone system.
  • Negotiate and facilitate communication with the customer to successfully obtain a commitment to pay.
  • Act as an intermediary between customers and dealers to research, substantiate, and resolve contract and vehicle concerns.

Collections Representative

Western Dental
12.2014 - 11.2018
  • Processed overdue bill payments from customers to ensure account accuracy.
  • Utilized an auto dialer system to contact customers for account updates.
  • Evaluated customer narratives to assess collectability of outstanding debts.

Education

Associate of Science degree - Drafting and Design Technology

ITT Technical Institute
Orange, CA
06-2015

High School Diploma -

Orange High School
Orange, CA
05.2001 -

Skills

High-volume workload management

Advanced computer software and hardware knowledge

Problem-solving

Interests

  • Martial Arts
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Drawing and Painting
  • Video Gaming

Timeline

Billing and Collections Specialist

TaxRise
06.2025 - Current

Collections Specialist

FCR Services
08.2022 - 01.2025

Collections Representative

MAS Financial Services
06.2021 - 07.2022

Inside Sales Representative

Simpay
01.2020 - 06.2021

Account Servicing Specialist

Veros Credit
01.2019 - 01.2020

Collections Representative

Western Dental
12.2014 - 11.2018

High School Diploma -

Orange High School
05.2001 -

Associate of Science degree - Drafting and Design Technology

ITT Technical Institute
Alejandro VenturaBilling And Collections Specialist