- Martial Arts
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Drawing and Painting
- Video Gaming
Alejandro Ventura
Billing And Collections Specialist
Irvine,CA
Summary
Dedicated professional eager to embrace new challenges and opportunities. Exceptional communication and motivational skills foster a collaborative environment, driving positive outcomes and effective teamwork. Committed to continuous growth and excellence in every endeavor.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Billing and Collections Specialist
TaxRise
06.2025 - Current
- Review customer accounts regularly to find unpaid bills.
- Research account histories to understand past billing issues.
- Contact clients directly to follow up on late payments.
- Remind customers to help ensure they pay on time.
- Process daily payments and take care of customer refunds.
- Resolve billing mistakes and handle customer credit questions.
Collections Specialist
FCR Services
08.2022 - 01.2025
- Monitor accounts to identify outstanding debts.
- Investigate historical data for each debt or bill.
- Find and contact clients to ask about their overdue payments.
- Take actions to encourage timely debt payments.
- Process payments and refunds.
- Resolve billing and customer credit issues.
Collections Representative
MAS Financial Services
06.2021 - 07.2022
- Inbound and outbound collection calls.
- Update insurance documents.
- Skip trace customers' accounts using different methods.
Inside Sales Representative
Simpay
01.2020 - 06.2021
- Conducted retention and sales calls to engage clients effectively.
- Guide our clients on new promotions and sales tactics.
- Provide top notch customer service to dealers so we can keep retention percentages high.
Account Servicing Specialist
Veros Credit
01.2019 - 01.2020
- Perform outbound calls and receive inbound calls through an auto-dialing system or manual telephone system.
- Negotiate and facilitate communication with the customer to successfully obtain a commitment to pay.
- Act as an intermediary between customers and dealers to research, substantiate, and resolve contract and vehicle concerns.
Collections Representative
Western Dental
12.2014 - 11.2018
- Processed overdue bill payments from customers to ensure account accuracy.
- Utilized an auto dialer system to contact customers for account updates.
- Evaluated customer narratives to assess collectability of outstanding debts.
Education
Associate of Science degree - Drafting and Design Technology
ITT Technical Institute
Orange, CA06-2015
High School Diploma -
Orange High School
Orange, CA 05.2001 -
Skills
High-volume workload management
Advanced computer software and hardware knowledge
Problem-solving
Interests
Timeline
Billing and Collections Specialist
TaxRise
06.2025 - Current
Collections Specialist
FCR Services
08.2022 - 01.2025
Collections Representative
MAS Financial Services
06.2021 - 07.2022
Inside Sales Representative
Simpay
01.2020 - 06.2021
Account Servicing Specialist
Veros Credit
01.2019 - 01.2020
Collections Representative
Western Dental
12.2014 - 11.2018
High School Diploma -
Orange High School
05.2001 -
Associate of Science degree - Drafting and Design Technology
ITT Technical Institute