Alejandro Verdin
West Bend,Wisconsin
Summary
Experienced Manager adept in strategic planning and team leadership, with a proven track record at Kwik Trip,Burger King and Costco for enhancing customer satisfaction and streamlining operations. Skilled in safety compliance and staff training, I drive performance improvements by implementing effective sales and quality assurance strategies.
Overview
6
6
years of professional experience
Work History
Forklift Driver
Costco Wholesale
Wisconsin
03.2024 - Current
- Loaded and unloaded trucks with precision, minimizing damage to products during transport.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Safely transported valuable goods while adhering to safety protocols and procedures.
- Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
Assistant Food Manager
Kwik Trip
West Bend, Wisconsin
08.2023 - 02.2024
- Developed and implemented training programs for new hires in food safety, sanitation and customer service
- Maintained inventory records and ordering systems for all food products
- Identified cost savings opportunities through waste reduction initiatives in the kitchen
- Analyzed sales data to identify trends and adjust menu items accordingly
- Performed daily inspections of equipment to ensure proper functioning and safety standards were met
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction
- Supervised meal preparation activities ensuring adherence to recipes, presentation techniques, cooking temperatures and portion sizes specified by management
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
- Investigated and resolved complaints regarding food quality and service
- Kept accurate records in compliance with sanitation and food service requirements
- Coordinated kitchen workflow to optimize supply usage and preparation time
- Estimated food and beverage consumption to determine purchasing requirements
- Maintained food and equipment inventories to support business demand
Brine Worker
Cascade Cheese
Cascade
01.2023 - 08.2023
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand
- Managed cheese making vats and associated touch-screen controls to precisely control factors such as pH
- Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency
- Contributed to positive work environment for all staff members through active listening and effective communication
- Observed strict food safety and sanitation rules and practices to avoid illnesses like E.coli and salmonella
- Checked malfunctioning equipment and applied troubleshooting measures to get machines back up and running
- Conducted tests to ascertain moisture content, acidity level or other important facets of materials undergoing processing changes
Manager
Burger King
West Bend
10.2018 - 01.2023
- Enforced customer service standards and resolved customer problems to uphold quality service
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Monitored staff performance and addressed issues
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales
- Maintained adequate staffing to meet objectives within budget
- Assigned tasks to associates to fit skill levels and maximize team performance
Education
High School Diploma -
West Bend West High School
West Bend, WI01.2019
Skills
- Safety and Compliance
- Customer Service
- Strategic Planning
- Team Leadership
- Performance Management
- Customer Relationship Management (CRM)
- Sales Techniques
- Negotiation
- Sales Forecasting
- Ordering and Purchasing
- Decision Making
- Quality Assurance
- Staff Training
Timeline
Forklift Driver
Costco Wholesale
03.2024 - Current
Assistant Food Manager
Kwik Trip
08.2023 - 02.2024
Brine Worker
Cascade Cheese
01.2023 - 08.2023
Manager
Burger King
10.2018 - 01.2023
High School Diploma -
West Bend West High School