Alejandro Villarreal
Peoria,AZ
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
36
36
years of professional experience
Work History
Customer Care Specialist I Tech Support
Cox Communications
Phoenix, AZ
03.2004 - 09.2024
- Provided customer service, technical support, sales, and billing for various services including video, telephone, internet, homelife security, cable cards, mobile devices,
and Cox business security. - Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
- Assisted customers with inquiries about products and services via phone.
Senior Manager
Cash Checks and More
Phoenix, AZ
01.1999 - 03.2004
- I was responsible for multiple branches. My responsibilities were: hiring, firing, scheduling, training, enforcing policies, customer service, opening new branches, working with vendors, marketing, collections, filing small claims, representing company in small claims court for collection purposes, approving and cashing checks, doing loans, making deposits, handling large amounts of money.
Store Manager
Money Now Check Cashing
Glendale, AZ
01.1998 - 01.1999
- My responsibilities were: hiring, firing, scheduling, payroll, training, enforcing policies, bookkeeping, customer service, marketing, working with vendors, collecting, filing small claims, representing company in small claims court for collection purposes, approving and cashing checks, doing loans, making deposits, and handling large amounts of money.
Store Manager
Check Mart
Mesa, AZ
01.1995 - 01.1998
- My responsibilities were: Opening and closing the store, training, scheduling, ordering inventory, auditing, fixing all equipment, making deposits, counting and balancing crew drawers at the end of the shift, balancing the store at the end of the night, and enforcing policies.
Manager
Macdonald's, PDI FOODS
Phoenix, AZ
01.1989 - 01.1995
- My responsibilities were: Opening and closing the store, training, scheduling, ordering inventory, auditing, fixing all equipment, making deposits, counting and balancing crew drawers at the end of the shift, balancing the store at the end of the night, and enforcing policies.
Education
High School Diploma -
Noth Tahoe High School
Tahoe City, CA06-1988
Nursing
Paradise Valley Community College
Paradise Valley, AZAssociate of Arts -
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZSkills
- Customer service excellence
- Quality Assurance
- Payment Processing
- Database Research
- Customer Service
- Sales
Languages
Spanish
Native/ Bilingual
Affiliations
- § Member of the national honor society, participated in school sports: cross country and downhill skiing, track and field and cross-country running.
Timeline
Customer Care Specialist I Tech Support
Cox Communications
03.2004 - 09.2024
Senior Manager
Cash Checks and More
01.1999 - 03.2004
Store Manager
Money Now Check Cashing
01.1998 - 01.1999
Store Manager
Check Mart
01.1995 - 01.1998
Manager
Macdonald's, PDI FOODS
01.1989 - 01.1995
High School Diploma -
Noth Tahoe High School
Nursing
Paradise Valley Community College
Associate of Arts -
Maricopa Community Colleges - South Mountain Community College