Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Alejandro Villegas

Elgin

Summary

Bilingual (English/Spanish) healthcare professional with 6+ years of experience across clinical laboratory operations and client-facing roles. Skilled at resolving complex issues by asking the right questions, gathering critical information, and coordinating resources across multiple departments. Proficient in Epic and all communication tools, with proven success delivering first-contact resolution in both healthcare and customer-facing settings. Recognized for adaptability, clear communication, and building trust with patients, providers, and clients in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Histology Technician

ACL Laboratories
11.2023 - Current
  • Perform specimen preparation for complex in-house and send-out testing, ensuring accurate labeling, documentation, and timely communication with partner hospitals.
  • Act as a liaison with pathologists, laboratory staff, and external clinicians to clarify orders, resolve discrepancies, and expedite urgent cases — mirroring customer resolution workflows.
  • Troubleshoot equipment and workflow issues, applying investigative skills and documenting solutions to maintain operational continuity.
  • Maintain detailed records in Epic and LIS, ensuring compliance with SOPs, HIPAA, and regulatory standards.

Server

Hilton
04.2018 - Current
  • Deliver professional, courteous service to diverse clientele in a high-pressure environment, actively listening to uncover underlying needs and resolve issues promptly.
  • Coordinate with multiple departments (kitchen, bar, events) to ensure positive guest outcomes, demonstrating teamwork and cross-functional collaboration.
  • Utilize persuasive communication skills to present options and upsell offerings, aligning with problem-solving and solution-driven customer interactions.
  • Document and recall guest preferences to enhance service quality.

Histology Technician

University of Illinois
05.2019 - 04.2024
  • Conducted microtomy, embedding, and staining (including IHC and IF) on a wide range of specimens, ensuring quality results for clinical decision-making.
  • Partnered with physicians and residents to resolve case-related issues quickly, using medical terminology and system navigation to clarify requests and provide solutions.
  • Mentored new hires and trainees on lab protocols, Epic system workflows, and compliance standards, strengthening department performance and accuracy.
  • Documented all processes and maintained specimen integrity, emphasizing precision, accountability, and adherence to HIPAA regulations.

Education

Biological Sciences

Wilbur Wright College
Chicago, IL

Lab Technology

Elgin Community College
Elgin, IL

Skills

  • Bilingual: English & Spanish (C2)
  • Epic & Laboratory Information Systems (LIS)
  • Customer Service & First-Call Resolution
  • Root Cause Analysis & Problem Solving
  • HIPAA Compliance & Data Security
  • Medical Terminology
  • Cross-Functional Team Collaboration
  • Adaptability in High-Pressure Environments
  • Documentation & Case Tracking
  • Active Listening & Communication

Languages

Spanish
Native or Bilingual

Timeline

Histology Technician

ACL Laboratories
11.2023 - Current

Histology Technician

University of Illinois
05.2019 - 04.2024

Server

Hilton
04.2018 - Current

Biological Sciences

Wilbur Wright College

Lab Technology

Elgin Community College

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Alejandro Villegas