ALEJANDRO YEVERINO
Las Cruces,NM
Summary
Dynamic IT professional with over 14 years of experience in End User Support, showcasing a robust technical background and exceptional troubleshooting skills for efficient resolution of complex technical issues. Proficient in both Windows and Mac operating systems, with a proven ability to quickly learn and master new technologies and a hands-on approach to computer hardware. Strong communication skills, combined with a highly motivated and professional demeanor, foster effective teamwork and collaboration. Recognized for reliability, organization, and a commitment to meeting deadlines while consistently delivering results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Desktop Support Technician Tier 3
Leidos-NASA-White Sands Test Facility
Las Cruces, NM
05.2015 - Current
- Oversaw customer escalation processes at WSTF, managing issues from basic to critical priority. Led efforts to resolve technical challenges, ensuring comprehensive solutions from start to finish. Championed team collaboration to enhance service delivery.
- Oversaw operations of multiple centers, including WSC, TDRSS, WSMR, and El Paso Hanger, while managing remote customer relationships nationwide under NASA contracts.
- Oversaw software installations, including O365 backup services and compute upgrades, for over 700 users.
- Handled high amounts of compute and mobile deployments for 500+ users
- Coordinated the movement of provided hardware and materials to ensure efficient operations within the center.
- Installed and upgraded several types of hardware (printers, computers and phones)
- Provided comprehensive client support by identifying, diagnosing, and resolving issues via email, telephone, and remote access with Bomgar software.
- Work closely with system administrators across the agency to troubleshoot critical issues
- Work closely with network administrators to troubleshoot any networking issues
- Managed hardware logistics to ensure seamless transfer between WSTF/JSC and NASA clients, supporting agency-wide operations.
- Executed troubleshooting procedures for hardware, encompassing initial computer setup, software installation, and connectivity resolution.
- Work with upper management to plan and execute job functions (Meetings, Hardware Deployment)
- Work inside of DRA to manage and create objects in Active Directory
- Compiled and analyzed daily reports to streamline compute refresh deployment processes for WSTF users.
- Upgrade systems with latest OS Versions available and approved by NASA/Leidos
- Supported customer satisfaction by addressing service requests related to service refreshes and new deployments.
Desktop Support Technician
Addus Health Care
Las Cruces, NM
10.2013 - 04.2015
- Identify, diagnose, and resolve IT issues providing client support via email, telephone and in person
- Computer replacing, upgrading and troubleshooting for Windows 7 and XP Pro.
- Manage, add and remove users in active directory running Server 2003 SP2.
- Manage user permissions and perform software and hardware inventory using Spiceworks app.
- Installing and uninstalling software for all computer devices.
- Locating files, updating machines, and installing drivers.
- Troubleshooting VoIP Phones and monitoring routers and cisco switches; providing basic network troubleshooting for all local and outer branches.
- Remote troubleshooting via LogMeIn, Desktop Remote and Join.me; setting up exchange profiles.
- Installing and maintaining Addus software: Soneto, Allscripts, DMS, Office 2010, Office 2013 Great Plains, and Sharepoint.
Deployment Refresh Technician
Metters Inc - NASA WSTF
Las Cruces, NM
05.2012 - 02.2013
- Refreshed & upgraded 700+ end users
- Perform data migrations from XP to Windows 7 and Mac OS machines
- Communicate with clients that are scheduled to upgrade computer hardware
- Configure, install, backup and update client computers, desktops, laptops, and other related peripherals throughout the organization
- Perform PC system re imaging using NASA OS image
- Troubleshoot hardware and software related problems for end users
- Insure all tracking paper work is properly filled out and submitted to contract lead
Education
Associates of Applied Science - Creative Media Technology, Computer Information Technology
NMSU-DACC
01-2012
Skills
- Computer Management ( Help Desk, Logistics, Hardware Configuration, Active Directory)
- Operating Systems (MS Windows, Apple OS)
- Cloud Platforms (Azure)
- Mobile Management (MDM, Intune)
- Network Administration (DHCP, VPNs, NAC)
- Virtualization (VMware/Fusion, VirtualBox)
- Computer and Mobile Hardware (HP, Dell, Apple, Android Microsoft, and Lenovo)
Certification
Testout - PC Pro Certified - Candidate ID: U98X - Certificate ID: CAR2
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
STRENGTHS
- Loyalty
- Dedication
- Problem Solving
- Adaptability
- Confidence
- Collaboration
- Execution
Timeline
Desktop Support Technician Tier 3
Leidos-NASA-White Sands Test Facility
05.2015 - Current
Desktop Support Technician
Addus Health Care
10.2013 - 04.2015
Deployment Refresh Technician
Metters Inc - NASA WSTF
05.2012 - 02.2013
Associates of Applied Science - Creative Media Technology, Computer Information Technology
NMSU-DACC