Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Timeline
Generic

Alejandro Zazueta

Glendale,AZ

Summary

Results-driven Junior Engineer at American Express with expertise in Java programming and data analysis. Successfully enhanced payment processing systems, improving functionality and efficiency. Proven ability to collaborate effectively and solve complex problems, achieving high customer satisfaction in previous roles. Proficient in web development and adept at utilizing GitHub for version control.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Junior Engineer

American Express
Phoenix, USA
08.2022 - Current
  • Update dependencies, fix bugs, and create new routes for payment processing for new countries being added to two markets.
  • Collaborated with team members to improve system functionality and efficiency.
  • Developed and implemented test procedures for quality control.
  • Performed testing to determine functionality or optimization.
  • Analyzed reporting defects to find out-of-balance issues for payment ledgers.
  • Lead our annual audit for 3 years resulting in a Satisfactory rating for the company.

Programming Training

Year Up
Phoenix, USA
01.2022 - 01.2023
  • Facilitated hands-on technical training in HTML, Java, and information systems fundamentals.
  • Contributed to one-year career development program encompassing college-level courses and professional training.
  • Supported six-month paid internship program through partnerships with 250 corporate sponsors.

Fraud Specialist

Discover Card
Glendale, USA
03.2019 - 06.2021
  • Calculate the accurate amount of funds that is required in an account and allocate the funds as needed
  • Use Cisco IP to assist 40+ customers with varying issues daily, resulting in 95% customer satisfaction

Driver Care/ Customer Care

GrubHub
Chandler, USA
09.2018 - 03.2019
  • Fast paced environment, ability to adapt to each customer’s needs
  • Make use of Cisco IP to assist over 50+ drivers daily to inform of hotspots, how to reach customers, and inform of fastest route to customers
  • Operate Cisco IP to assist over 50+ customers daily to either get customers their food on time, or offer compensation when needed resulting in 95% customer satisfaction

Education

Some College (No Degree) - Emphasis in Computer Science

Gateway Community College
Phoenix, AZ

Some College (No Degree) - Software Development

Grand Canyon University
Phoenix, AZ

Skills

  • Google Suite and Microsoft 365
  • Web development (HTML, CSS)
  • Java programming
  • Apache Camel integration
  • Cassandra database management
  • Maven project management
  • IntelliJ IDE proficiency
  • GitHub version control
  • MacOS operating system
  • Terminal command line usage
  • Slack
  • Webex
  • Communication skills
  • Active listening
  • Data analysis
  • Problem solving
  • Time management

Websites

Certification

  • HTML Certificate, https://www.codecademy.com/profiles/buddabowski/certificates/9eb0741e5ebef1f9f58a53bfac67d3a7
  • CSS Certificate, https://www.codecademy.com/profiles/buddabowski/certificates/9a5bb1fc45b4281af1fffec93b0aaf05
  • Professional Scrum Master 1, Professional%20Scrum%20Master%20I.pdf

Awards

Honor Roll, Glendale High School, 05/01/17, resulting in a 3.5 GPA

Timeline

Junior Engineer

American Express
08.2022 - Current

Programming Training

Year Up
01.2022 - 01.2023

Fraud Specialist

Discover Card
03.2019 - 06.2021

Driver Care/ Customer Care

GrubHub
09.2018 - 03.2019

Some College (No Degree) - Emphasis in Computer Science

Gateway Community College

Some College (No Degree) - Software Development

Grand Canyon University

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Alejandro Zazueta