Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

ALEJANDRO ZEPEDA CARO

Waterford

Summary

Self-motivated and enthusiastic multi-lingual leader consistently exceeding benchmarks and scorecard metrics. Skilled in training and developing managers and team members, embodying a customer-centric servant leadership approach. Recognized for meeting sales targets and talent retention capabilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

Chipotle
01.2022 - Current
  • Select outstanding crew and leaders.
  • Interview and make the hiring decision on each new crew member.
  • Onboard and start a new hire’s training as quickly as possible.
  • Ensure every team member represents the Chipotle brand and our values.
  • Recognize and develop leaders who are willing and able to execute the Top 5 of their new role.
  • Train every employee effectively.
  • Create a sustainable training system utilizing all of Chipotle’s training resources.
  • Adhere to all food safety policies and procedures exactly as they are written.
  • Provide timely, honest feedback to both the trainer and the trainee.
  • Schedule your team appropriately.
  • Create thoughtful and accurate sales projections.
  • Provide enough people to deliver outstanding throughput during peak and non-peak times.
  • Provide the right people to complete prep accurately and on-time.
  • Pair trainees and trainers together with enough time to effectively train.
  • Deliver a safe food environment and an excellent guest experience.
  • Work lunch, dinner and weekend shifts each week.
  • Set the example of what a safe food environment and an excellent guest experience look like.
  • Ensure all in-restaurant systems (Prep Sheet, Deployment Tool, Cooking to Needs Tool) are used in order to deliver Food, Feel and Flow.
  • Make sure our food on both lines meets our standards and discard anything that does not.
  • Achieve your annual sales & cash flow plan.
  • Communicate restaurant KPIs with leaders and crew.
  • Execute local marketing tactics.
  • Attain food and labor targets while controlling expenses.

CERTIFIED TOP RIGHT TRAINING MANAGER

GPS Hospitality – Burger King
01.2017 - 01.2022
  • Hired as an Assistant Manager and quickly became an acting GM; shortly after promoted to GM and currently a Top Right Training Manager for the 1.3M Burger King location on Highland Rd in Waterford, MI.
  • Train and oversee a team of 21-22 associates and managers regarding safety standards, operating procedures, performance scorecard and customer speed to service functions.
  • Recruit, hire, mentor and schedule crew members to effectively manage store productivity levels.
  • Analyze food inventory levels and quality in order to monitor budgets and reduce costs.
  • Continually achieve quarterly sales goals and ranked #1 for financial results.

Education

Oakland Community College
01.2019

Waterford Mott
01.2017

Skills

  • Results driven
  • Inventory management
  • Interpersonal and communication skills
  • Budget planning and fiscal responsibility
  • Conflict resolution- calm composure
  • Strategic mindset but hands on
  • Customer service focused
  • Leadership and team building
  • Operations management
  • Training and coaching

Accomplishments

  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Build a culture of accountability to meet our goals and Kpi's for the business needs
  • achieved sales growth of over 15% with consistent follow ups and documentation

Certification

  • ServSafe Certification
  • DECA (Distributive Education Clubs of America) – won state and local awards
  • Helped develop a children’s book, “Wilbur The Wombat” – received local recognition
  • Store level achievements for training and development, decision making, and Top Right leadership

Timeline

General Manager

Chipotle
01.2022 - Current

CERTIFIED TOP RIGHT TRAINING MANAGER

GPS Hospitality – Burger King
01.2017 - 01.2022

Oakland Community College

Waterford Mott

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