Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alejandro Antonio Guzman

Alejandro Antonio Guzman

San Antonio

Summary

Highly skilled in credit and collection analysis with solid background in financial services. Proven strengths in risk management, debt recovery strategies, and customer service. Effectively enhanced credit policies while maintaining healthy client relationships and ensuring company profitability. Consistently contributed to team goals, demonstrating strong analytical skills and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Sr. Credit and Collection Analyst

WESCO
San Antonio
10.2022 - Current
  • Manage AR portfolio and mitigate customer credit risk of both English and Spanish speaking customers.
  • Open customer accounts, establish proper line of credit for customer based on financial statements and credit reports.
  • Monitor customer credit exposure and make appropriate account decision with customers who exceed credit limit and are past due.
  • Partner with Wesco sales team to balance minimal credit risk and maximize sales.
  • Work closely with customers to resolve past due balances and credit issues.
  • Super User and Trainee of new hire Collection and Credit Analysts in High Radius System, provide support to ensure new hire reaches maximum success.

Dispute Management Analyst

Schneider Electric
Monterrey
06.2020 - 10.2022
  • Ability to comprehend, problem solve and communicate effectively with customers regarding order transactions and payments while successfully managing a portfolio of customer accounts submitting disputes.
  • Investigate the validity of any payment dispute made by the customer and effectively summarize the output.
  • Ability to work alone when making decisions or work effectively with another department to reach a final decision.
  • Ensure prompt resolution of any payment disputes for credit or reinvoice and provide customer with resolution while making sure that my work is in compliance with claims guidelines, controls and reporting.

Sr. Accounts Receivable Analylst

Johnson Controls
Monterrey
06.2018 - 05.2020
  • Responsible of account portfolio which consisted of multiple Fortune 500 companies.
  • Prepare invoices and statements for customers and send via email. Also coordinate collection calls and emails for past due customers.
  • Prepare accounts for litigation, aging reports, weekly statement and account reconciliations.
  • Apply cash received to designated accounts and keep customer updated with account status.
  • Weekly meets with sales and customers to discuss accounts.
  • Determine credit capacity of customers and authorize credit extension should requirements be met.

Education

Bachelor of Science - Criminology

Texas A&M University, San Antonio
San Antonio, TX
12-2017

Skills

  • Credit risk management
  • Accounts receivable management
  • Data analysis
  • Team training
  • Problem solving
  • Dispute resolution
  • High Radius system
  • Credit decision-making
  • Cash application
  • Customer communication
  • Attention to detail
  • Time management

Languages

Spanish
Professional
English
Professional

Timeline

Sr. Credit and Collection Analyst

WESCO
10.2022 - Current

Dispute Management Analyst

Schneider Electric
06.2020 - 10.2022

Sr. Accounts Receivable Analylst

Johnson Controls
06.2018 - 05.2020

Bachelor of Science - Criminology

Texas A&M University, San Antonio