Alejandro I. Luna
Palo Alto,California
Summary
I consider myself a self-motivated leader with a great ambition in learning and helping grow a businesses. Sales oriented and skillful at generating practical solutions based on client demand. With drive and a forward-thinking mindset, I have embodied a respectable work ethic which has made understanding the importance of cultivating relationships a self-rewarding journey.
Overview
8
8
years of professional experience
Work History
Operations Manager
Vanguard Group
08.2021 - Current
- Established effective communication among unit staff and leadership, reducing miscommunications, and missed deadlines.
- Negotiated contracts with vendors and suppliers to obtain best pricing and warranties.
- Identified and resolved unsafe or ineffective practices that could pose a risk to staff during labor hours.
- Recordkeeping to keep a clear documentation of business reports which included but was not limited to company expenses, staff wages, overdue accounts, and job completion summaries.
Office Administrator
Elliat Bakery
11.2019 - 06.2021
- Worked hand in hand with the business owner of a prominent Kosher bakery located near Century City.
- Taking over communications expanded to over the phone financial processing to help close outstanding vendor accounts
- Act as main line of contact for any equipment repair that was necessary within the bakery kitchen and storefront.
- Day to day role included registration, recordkeeping, kitchen staff payroll and other controlled administrative functions.
- Maintained office and storefront stocked with necessary supplies to keeps us running smoothly and up to sanitary code.
- Assisted in creating event itineraries to boost bakery foot traffic and drive up sales.
Operations Specialist
Max Mara
05.2019 - 09.2019
- Established and optimized schedules to keep coverage and service in line with forecasted customer demand.
- Oversaw office inventory activities including; ordering and requisitions, stocking and shipment receiving.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Kept store displays and appearance up to standard with a luxury retailer brand.
- Completed routine store inventories.
General Manager
Club Pilates Franchise LLC
01.2019 - 09.2019
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with customers looking to buy monthly to yearly memberships.
- Recruited, hired and trained incoming hired staff, working to establish key internal functions and outline a clear scope of positions.
- Monitored trends in customer buying habits, market conditions and competitor actions to adjust sales goals and strategies.
- Accomplished sales goals and boosted revenue through product knowledge and customer relationship management.
General Manager
Guideboat Company
05.2018 - 12.2018
- Revitalized regional sales frameworks by understanding trends and adapting that to the specific clientele, at Stanford SC. Strategically following monthly, quarterly and yearly operations.
- Forecasted weekly sales within our Palo Alto branch and set successful policies to achieve 95% objective.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Resolved online shipment problems, improved operations and adhered tp delivering exceptional over the phone troubleshooting support.
Office Administrator
Danko Meredith Law Firm
08.2018 - 12.2018
- This job included administering any office needs such as answering the office phone, confirming meetings with clients, and reviewing/filing case work.
- Delivered expert clerical support to trial lawyers when asked.
- Confirm and create trial lawyer travel itinerary for company travel.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Retail Assistant Manager
Bloomingdale's
08.2017 - 06.2018
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Recruited, managed and motivated 4-member retail team to give every guest positive and memorable experience.
Sales Associate
Lucky Brand
03.2017 - 07.2017
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Folded and arranged merchandise in attractive displays to drive sales.
Sales Representative
Nordstrom
03.2017 - 07.2017
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Developed and implemented sales strategies to increase revenue.
- Utilized various sales techniques to develop relationships with customers and drive sales, becoming a top performer after one month of being hired.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Set up appointments with potential and current customers to discuss new products and services.
Education
Bachelor of Arts - Architecture
Canada College
Redwood City, CABachelor of Arts - Architecture
University of California - Los Angeles
Los Angeles, CAHigh School Diploma -
Menlo-Atherton High School
Atherton, CASkills
- English/Spanish Language Proficiency
- Communication
- Time Management
- Problem Solving
- Office Management
- Bookkeeping
- Business Planning
- Software experience; Word/ Excel/ OneSite
Timeline
Operations Manager
Vanguard Group
08.2021 - Current
Office Administrator
Elliat Bakery
11.2019 - 06.2021
Operations Specialist
Max Mara
05.2019 - 09.2019
General Manager
Club Pilates Franchise LLC
01.2019 - 09.2019
Office Administrator
Danko Meredith Law Firm
08.2018 - 12.2018
General Manager
Guideboat Company
05.2018 - 12.2018
Retail Assistant Manager
Bloomingdale's
08.2017 - 06.2018
Sales Associate
Lucky Brand
03.2017 - 07.2017
Sales Representative
Nordstrom
03.2017 - 07.2017
Bachelor of Arts - Architecture
Canada College
Bachelor of Arts - Architecture
University of California - Los Angeles
High School Diploma -
Menlo-Atherton High School
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