Alejandro Lemus

• Accomplishments:
  - 2022 Employee of the 2nd Quarter
  Duties:
  1) Attention to Detail:
  - Use hand-held devices and computers to record and monitor inventory and complete audits to uncover and address inaccuracies.
  - Maintain accurate inventory records to provide data for use in audits and completion of order requests.
  - Receive, inspect and store produce deliveries in designated location.
  - Prepare inventory and credit documents for returned goods.
  - Alternate goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  - Maintain a safe and clean sales floor.
  2) Customer Service:
  - Answer questions regarding produce items and make appropriate alternative recommendations for out-of-stock items.
  - Resolve complaints by providing knowledgeable and quick service to meet any customer needs and promote loyalty.
  3) Oral Communication:
  - Resolve inventory needs over the phone with third party vendors.
  - Prepare spreadsheets and email reports utilizing Excel and Outlook to keep management up to date with quality issues, inventory discrepancies and price change reports.
  - Communicate with team members and ensure completion of daily tasks and special projects.
  4) Problem Solving:
  - Volunteer to assist Produce Manager with monitoring and maintaining store inventory, stock and merchandising projects, demonstrating willingness to learn new tasks and increase skill levels.
  - Keep current on stock management needs by diligently inspecting deliveries, replenishing shelves, and updating storage to meet current demands.
  - Promote sales by merchandising products, completing recovery tasks, and updating signage for special promotions.
  
  Skills:
  - Microsoft Excel, Outlook
  - NCR Power DAX

- Assisted 30+ students with statistical work, including sampling, collecting, computing, and analyzing statistical data, and using statistical techniques, including skewness, sampling error, correlations, analysis of variance, and tests of significance.
- Helped students navigate through computer labs utilizing spreadsheets, IBM SPSS data analysis software and introduction statistical analysis with R programming.
- Provided courteous, patient and prompt assistance and technical support to students.
- Reported student learning difficulties with materials or class objectives for further assistance.

• Skills
- Microsoft Word, Excel, PowerPoint
- IBM SPSS
- R /RStudio

Accomplishments:
- 2021 Certificate of Appreciation
- 2019 Employee of the 2nd Quarter
1) Attention to Detail:
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
2) Customer Service:
- Provided customer service to sensitive populations.
- Helped customers complete purchases, locate items, and join reward programs.
3) Oral Communication:
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on POS system operation and customer service strategies
4) Problem Solving:
- Monitored self-checkout systems and provided assistance or intervention where required.
- Restocked and organized merchandise in front lanes.
5) Accomplishments:
- April 9, 2019- Certificate of Appreciation for Employee of the Second Quarter, fiscal year 2019.

1) Attention to Detail:
- Reconciled daily sales transactions to balance and log day-to-day and yearly revenue.
- Preparing payrol for submittion and processing, including clearing errors, entering leave request, investigating discrepencies.
- Assisted in Bookkeeping and preparation of financial statements.
- Track the progress of weekly, monthly, quarterly, and annual objectives
- Monitor and maintain store inventory
2) Customer Service:
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Served as point of contact for all other business needs and maintained appropriate service logs: vendors, contractors, IT, police, and emergency services.
3) Oral Communication:
- Conducted weekly staff meetings to promote workplace safety, motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired, and trained staff associates, equipped to comply with company policies and procedures.
4) Problem Solving:
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.