Alejay A. Hall
Cleveland Heights
Summary
Experienced customer service leader with over ten years of experience in customer support, data entry, strong diligence, escalations, and resolutions. Excite to bring my proven technical skills, empathy, and passion for customers to your organization.
Experienced with customer service and support roles, ensuring efficient and effective service delivery. Utilizes problem-solving skills to address and resolve issues promptly. Knowledge of team collaboration and process improvement techniques.
Overview
10
10
years of professional experience
Work History
Patient Guess Service Assistant
Cleveland Clinic South Pointe Hospital
10.2024 - Current
- Greets and assists patients, visitors, and colleagues warmly and professionally.
- Provide clear and accurate navigational directions, walk patients to designated area (s)
- Provide wheelchairs and transport as needed.
- Discuss PHI in a secure and private manner and adhere to HIPPA guidelines and rules.
- Accesses patient information to confirm appointment times, appointment locations and room information for visitation.
- Responsible for the operations and management of all daily activities of the front desk
- Operates multiple computer programs simultaneously that include EPIC, Outlook, Patient Transport
- Opening and closing of a departments and transfer calls to other departments and patient rooms.
Auxiliary Operator
Swagelok
09.2021 - 03.2023
- Hit daily and weekly target goals for the Auxiliary departments.
- Achieved safety awareness award for best demonstration of best practices.
- Inspected parts under 10x magnification for any defects before packaging.
- Maintained quality standards according to the standard work protocols of the company.
- Maintained clean and well-organized work area.
- Assisted in training ten operators in machining.
- Build a rapport and collaborate well with other employees and maintain effective, professional relationships with employees and supervisors.
- Discussed additional assigned duties with the Supervisor as required.
- Follow all company standards regarding paperwork, time management, and loss prevention.
Receptionist
Select Medical
09.2017 - 02.2022
- Greeted visitors and guests in a polite and professional manner.
- Answered telephone and direct calls to the appropriate departments.
- Sorted and distributed all mail to their departments.
- Maintained security by following procedures, monitoring logbook, issuing visitor/vendor badges.
- Keep HIPPA policies confidential.
Central Reject Specialist
Beacon Hill Staffing
06.2021 - 08.2021
- Monitored and resolved rejected claims appearing on pharmacy system Dashboard for assigned pharmacy.
- Became familiar with each pharmacy’s policies and procedures regarding claims management.
- Knowledge of third-party policies and NCPDP standard for claim submission.
- Clear the dashboard by shift's end.
- Completed one hundred claims a day.
- Billing for pharmacy claims for prescription only. Send out emergency kits to skilled and nursing facilities.
- Telephoned commercial plans that include Medicaid, Medicare, CareSource, UnitedHealth and OptumRx.
- Knowledge of DME
Patient Guess Service Assistant
Cleveland Clinic South Pointe Hospital
09.2015 - 09.2017
- Provided superior customer service and quality to my patients, guests, and colleagues.
- Obtained wheelchairs and provided minimal support.
- Accessed patient information to confirm appointments to the patients.
- Provided excellent concierge services to assist patients and guests with accessing internet information.
- Excellent interpersonal and communication skills.
Patient Service Representative
Cleveland Clinic Hospital
07.2015 - 09.2015
- Entered and maintained computer data, Master patient index integrity.
- Proficient in Epic systems
- Executed POS activities, visit preparation, co-pay collection.
- Collected referring patients’ demographics information for communication.
- Scheduled and verified appointments in clinical information system (EPIC)
- Proactive response to inquiries from providers and internal medical personnel
Education
Bachelor of Arts - Communication
Cleveland State University
Cleveland, Ohio12.2004
Skills
- Data Entry
- Microsoft Office
- Multi-line phone system
- Quality Assurance
- Customer Support
- Retail Sales
- Critical Thinking
- Proper phone etiquette
- Customer assistance
- Verbal and written communication
- Customer service
- Active listening
- Team collaboration
- Adaptability and flexibility
- Adaptability
Additional Knowledge Area And Soft Skills
- Data Entry
- Proficient in Microsoft Office
- Managed a multi-line phone system
- Quality Assurance
- Customer Support
- Retail Sales
- Critical Thinking
- Proper phone etiquette
Timeline
Patient Guess Service Assistant
Cleveland Clinic South Pointe Hospital
10.2024 - Current
Auxiliary Operator
Swagelok
09.2021 - 03.2023
Central Reject Specialist
Beacon Hill Staffing
06.2021 - 08.2021
Receptionist
Select Medical
09.2017 - 02.2022
Patient Guess Service Assistant
Cleveland Clinic South Pointe Hospital
09.2015 - 09.2017
Patient Service Representative
Cleveland Clinic Hospital
07.2015 - 09.2015
Bachelor of Arts - Communication
Cleveland State University