ALEKHYA CHODAVARAPU
Mountain View,USA
Summary
Sales Development Representative with 1.2 years of experience in CRM management and customer data analysis. Expertise in Salesforce and workflow automation to enhance sales operations and client management. Demonstrated success in qualifying leads, maintaining accurate sales pipelines, and improving follow-up processes. Strong communication skills facilitate effective collaboration across teams and drive efficient sales strategies in dynamic environments.
Overview
1
1
year of professional experience
Work History
Sales Development Representative
Aadharsha Geriatric Care Center
Telangana, India
03.2022 - 08.2023
- Managed and updated CRM data for client records, ensuring accurate information that improved sales reporting, customer insights, and follow-up activities.
- Collaborated with sales, support, and operations teams to streamline communication and enable faster response times for customer inquiries.
- Built automated workflows and dashboards that improved internal processes and provided teams with clear visibility into customer activity and service needs.
- Supported customer-facing staff by troubleshooting system issues, ensuring smooth daily operations and a consistent, reliable customer experience.
- Coordinated user onboarding, account setup, and access management, ensuring timely setup for new clients and internal teams.
- Analyzed customer service patterns and inquiries to identify trends, helping the team improve engagement, communication, and proactive support.
- Implemented data management best practices that improved CRM hygiene, reduced errors, and supported more accurate pipeline and renewal tracking.
Education
Master’s degree - Management Information Systems
Indiana Tech University
Indianapolis, IN05-2025
Bachelor of Science - Electronics & Communication Engineering
Jawaharlal Nehru Technological University
India 02-2022
Skills
- Salesforce (Sales Cloud, Service Cloud)
- CRM Systems Management
- Lead Tracking & Pipeline Management
- Prospecting & Lead Qualification
- Customer Relationship Management (CRM)
- Email Automation & Sales Workflows
- Reporting & Dashboard Creation
- Stakeholder & Client Communication
- Documentation & Note-taking
- Google Workspace
- Microsoft Office Suite
- Excel
- SQL
- Data management
- Tableau
Projects
Salesforce CRM Strategist, Customer Feedback & Lead Routing System
Indiana Tech University | Jan 2025 – Apr 2025
- Built a Salesforce-based customer feedback and routing system processing entries monthly.
- Improved sales and support follow up speed by 30% using automated Flow Builder routing.
- Designed custom Lightning dashboards to show customer sentiment, renewal risk, and pipeline insights.
- Reduced average response time through automation and escalation rules.
SAP S/4HANA Procurement & Inventory Management (Sales Enablement Focus)
- Implemented SAP workflows that improved product availability insights used by sales and operations teams.
- Created master data for 200+ items, enabling accurate pricing, stock visibility, and quoting accuracy.
- Built custom SAP reports to analyze inventory turnover, slow-moving stock, and forecasting needs.
- Improved operational visibility supporting sales accuracy and customer communication.
Timeline
Sales Development Representative
Aadharsha Geriatric Care Center
03.2022 - 08.2023
Master’s degree - Management Information Systems
Indiana Tech University
Bachelor of Science - Electronics & Communication Engineering
Jawaharlal Nehru Technological University