Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alekhya Dasari

Salesforce Administrator
Long Beach,CA

Summary

Junior Salesforce administrator with a demonstrated history of working in the Banking industry with a strong foundation in administering user profiles, roles, and permissions and ensure the integrity and confidentiality of sensitive data within the system.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certifications

Work History

Salesforce Administrator

MicroTech
08.2023 - Current
  • Managed daily administration tasks, proactively managing and troubleshooting issues within company's Salesforce environment, ensuring system stability and optimal performance.
  • Formulating custom objects, fields including reports, dashboards, profiles, users, permission sets, record types, page layouts and installed packages to meet specific business requirements.
  • Administered company org settings, including user and license management, new user setup/deactivation, roles, profiles, permissions, sharing rules, public groups.
  • Managed optimized process for addressing user support tickets.

Salesforce Administrator

ICICI Bank
07.2019 - 07.2022
  • Implemented and maintained configuration of custom objects, fields, page layouts, record types, and validation rules for improved data integrity.
  • Developed and automated business processes using flows, workflows, process builders, and approval processes, streamlining operations and increasing efficiency.
  • Ensured data accuracy and completeness within Salesforce by executing data import, export, and update operations.
  • Created and customized reports and dashboards based on sales and marketing team requirements, enabling data-driven decision-making.
  • Delivered high-quality support to users through email and ticketing systems, resolving issues and providing timely assistance.
  • Maintained up-to-date knowledge of Salesforce updates and releases, staying informed about new features and enhancements to optimize system functionality.

Education

Master of Science - Computer Science

California State University - Dominguez Hills
Carson, CA
08.2022 - 05.2024

Bachelor of Science - Computer Science

Vignan's Nirula of Technology And Science
Guntur, India
10.2013 - 09.2017

Skills

MySQL

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Certification

Salesforce Associate

Timeline

Salesforce Administrator

MicroTech
08.2023 - Current

Master of Science - Computer Science

California State University - Dominguez Hills
08.2022 - 05.2024

Salesforce Administrator

ICICI Bank
07.2019 - 07.2022

Bachelor of Science - Computer Science

Vignan's Nirula of Technology And Science
10.2013 - 09.2017

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