Alekhya Patnaik
Bellevue,Washington
Summary
A dedicated and versatile professional with experience in Salesforce administration, business administration and Executive support. With an MBA in Human Resource Management, I bring a strategic approach to business administration, ensuring effective budgeting, headcount planning, and operational efficiency. Certified in Salesforce Administration, with an understanding of CRM systems and business process automation. Skilled in travel coordination, security and distribution group management, and office space optimization to enhance productivity. Passionate about fostering collaboration across teams, mentoring new business support professionals, and contributing to a high-performance culture. Eager to leverage expertise in sourcing and procurement to support the growth of forward - thinking organizations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Administrator/ Executive Assistant
Infosys Limited
Bellevue, Washington
01.2023 - Current
- Generated detailed reports on visitor traffic, peak visiting hours, and visit durations, which were used to optimize visitor management strategies and improve resource allocation
- Identified areas of improvement and streamlined administrative policies across the broader Security organization in collaboration with other Executive Admins
- Proactively managed office space and hybrid work environment, ensuring efficient utilization and organization
- Ensured smooth execution of Partner Directors' travel schedules, coordinating all logistics and arrangements
- Procured goods and services as required, maintaining accurate records of expenses and invoices
- Managed the onboarding and offboarding processes, including new hire setup and device shipping/receiving
- Efficiently managed office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Maintained office supplies inventory, placed orders, and ensured timely delivery to support smooth workflow
- Leveraged Outlook's calendar feature to schedule appointments, meetings, and events for the Vice President and team members, optimizing time management and prioritizing conflicting commitments
- Sent meeting invitations and managed attendee responses within Outlook, ensuring seamless coordination and attendance management
- Managed and optimized executive calendars, ensuring alignment with leadership priorities, business goals and operational requirements
- Partnered with leadership and executive office teams to manage the rhythm of Business calendar, ensuring timely execution of key deliverables
- Coordinated internal and external engagements, including high-level business meetings, vendor interactions, and client-facing events
- Organized and executed logistics for leadership meetings, including town halls, staff meetings and morale events
- Developed strategic agendas for leadership meetings, ensuring alignment with business goals and organizational priorities
- Assisted in tracking and managing annual and quarterly discretionary budgets, providing detailed reporting on resource allocation
- Served as the primary point of contact for internal and external communications, answering phone calls, responding to emails, and greeting visitors professionally
- Coordinated travel arrangements for executives, handling booking, itinerary planning, and expense reimbursements
- Provided administrative support to executives and team members, including photocopying, scanning, and faxing documents
- Assisted in organizing company events, workshops, and training sessions, coordinating logistics, and managing RSVPs
- Handled customer inquiries, complaints, and requests in a timely and professional manner, escalating complex issues to the appropriate department for resolution
- Cultivated positive relationships with clients, vendors, and stakeholders, fostering goodwill and enhancing the company's reputation
- Proactively identified and resolved administrative issues and challenges, exercising sound judgment and discretion in decision-making
- Demonstrated proficiency in using office productivity software such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collaboration tools like SharePoint and Google
- Adhered to company policies, procedures, and regulatory requirements, maintaining compliance with relevant laws and industry standards
- Supported leadership with preparation of reports, presentations of reports, and business reviews by managing leadership task prioritization, ensuring that high-impact activities received the necessary focus
- Managed end to end procurement processes, including vendor selection, negotiation, and compliance with corporate standards
Salesforce Administrator
Value Labs
08.2020 - 03.2022
- Worked on a Salesforce Implementation project focusing on streamlining order management, enhancing delivery workflows, and improving customer experience which aligns closely with operational excellence and customer satisfaction
- Delivered custom objects and workflows to track orders through their lifecycle, from placement to delivery
- Implemented Email-to-Case to capture and manage customer inquiries related to delivery delays, lost shipments, and return requests
- Developed custom escalation rules and case routing logic to ensure timely issue resolution by the appropriate support teams
- Integrated Salesforce with carrier APIs (e.g., FedEx, DHL) to retrieve real-time shipping rates, generate tracking numbers, and update delivery statuses automatically in Salesforce
- Automated label generation and delivery confirmation workflows, reducing manual interventions and operational delays
- Created dashboards and reports to monitor delivery performance, including metrics like on-time delivery rates, unresolved cases, and customer satisfaction scores
- Enabled data-driven decision-making for the operations team by highlighting bottlenecks in the delivery process
- Managed bulk data uploads using data loader to ensure seamless migration and updates for orders, cases, and customer information
- Established validation rules to maintain data accuracy and consistency across Salesforce
- Collaborated with operations and IT teams to customize Salesforce solutions based on Client-specific requirements
- Trained customer service teams on Salesforce functionality, enabling them to manage cases effectively and generate custom Reports
- Used Sandbox environment for testing enhancements and ensuring smooth deployments
- Streamlined approval process for delivery exceptions like rerouting and expedited shipments, ensuring compliance with company policies
- Achieved a 20% reduction in delivery exception resolution time through automated workflows and optimized case management
- Improved on-time delivery rates by 15% by leveraging real-time tracking and proactive customer communication
- Enhanced operational efficiency by automating repetitive tasks, saving significant time for the support team
Education
MBA - Human Resource Management
GITAM University
08.2020
B.Tech - Electrical and Electronics Engineering
JNTU
05.2018
Skills
- Microsoft dynamics CRM
- Security Access and control
- User Training and support
- Salesforce CRM Expertise
- Data Modelling
- Training and Support
- Report and Dashboard Creation
- Project Coordination
- Business Process Optimization
- Compliance and Regulatory Management
- Workflow Automation
- Operations Management
Websites
Technical Skills
Salesforce Classic, Salesforce Lightning, Salesforce Setup Menu, Custom Objects, Configuration and Fields, Validation Rules, Process Builder, Flow Builder, Apex, Page Layouts, Record Types, Compact Layouts, Data Loader, Salesforce Data Import Wizard, Visualforce, Microsoft Outlook, Microsoft Teams, Jira Project Management, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer- I
- Salesforce Certified Platform Developer- II
https://www.salesforce.com/trailblazer/alekhya-dabbiru
Key Strengths
Extensive experience in administering Salesforce, including user management, security settings, and system maintenance., Highly skilled in performing and managing a wide range of administrative duties to support business operations., Skilled in creating custom objects, fields, workflows, and automating business processes using Salesforce tools.
Timeline
Business Administrator/ Executive Assistant
Infosys Limited
01.2023 - Current
Salesforce Administrator
Value Labs
08.2020 - 03.2022
MBA - Human Resource Management
GITAM University
B.Tech - Electrical and Electronics Engineering
JNTU
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer- I
- Salesforce Certified Platform Developer- II
https://www.salesforce.com/trailblazer/alekhya-dabbiru