ALEKISANITA PULOKA
Seattle,WA
Summary
Dedicated Administrative Specialist with a diverse skill set, including strong leadership, multitasking, and effective communication in multicultural settings. Proficient in Microsoft Office tools, adaptable to new technologies, and excelling in data management and research. Experienced in providing essential administrative support and promoting a collaborative team environment. Recognized for responsive customer service and commitment to organizational values. Eager to contribute to your organization's success.
Overview
10
10
years of professional experience
Work History
ADMINISTRATIVE SPECIALIST II
City of Seattle Aging and Disability Services, HSD
2022.02 - Current
- Utilize department software including CMC, Barcode, CARE, and GetCare to provide essential administrative support to the Case Management program
- Assist with office management to monitor and manage Case Management supplies and equipment to ensure smooth daily operations
- Oversee the Care Coordination administration and division SharePoint sites, power apps, automations, and other tools to efficiently monitor and streamline the team's workflow
- Coordinate and participate in a variety of personnel related activities such as hiring processes to support the program's staffing needs
- Provide support with onboarding and exiting processes, facilitating a seamless transition for new hires and departing employees
- Create and maintain program tracking documents and forms, ensuring data integrity and accuracy
- Verify accuracy and data integrity in data systems to include overview of caseloads, termination, and transfer reporting, providing critical information through reports to program leadership to inform decision-making
- Manage division’s records archive from the time of creation to disposal, using City archive policies to ensure compliance with regulations
- Conduct research and data collection on special assignments and projects, supporting program leadership in identifying and addressing emerging issues
- Serve as division's telephone coordinator, act as liaison between ADS and Seattle IT to resolve escalated technology issues
- Maintain files, records, and team SharePoint site, ensuring easy access to critical information by team members
- Assists with the divisions accounting team with accounts payable verification and invoice coding, contributing to accurate financial processes
- Train, mentor, assign, and evaluate the work of fellow admin team members, promoting a supportive and collaborative team environment
- Solve problems and make reliable decisions within established guidelines
- Recognize when issues need to be referred to supervisor/management
- Maintain policy and procedure manuals to ensure compliance with regulations
- Other duties as assigned, supporting the program's evolving needs and priorities
- Effectively collaborated with culturally diverse individuals from low-income and literacy backgrounds, promoting inclusivity and respect.
ADMINISTRATIVE SPECIALIST I (TEMP)
City of Seattle Aging and Disability Services, HSD
2021.04 - 2022.02
- Meet established timelines to run established department reports
- Create and maintain program tracking documents and forms
- Print and prepare documents for mailing, scanning, or faxing, ensuring efficient communication with internal and external stakeholders
- Receives, opens, date stamps, and determines proper distribution of mail and/or other materials; prepares outgoing mail
- Reviews content of documents and data for accuracy and compliance with specific program guidelines and policies
- Perform special projects and other related administrative duties as assigned
- Assist division fleet Coordinator with reservations, supporting program operations in scheduling transportation as needed
- Answer incoming phone lines when assigned for the program and Human Service Department rotation, providing responsive and compassionate customer service to callers
- Proactively demonstrate responsive, effective, and compassionate customer service for internal and external customers, supporting the organization's mission and values.
ADMINISTRATIVE SUPPORT ASSISTANT (TEMP)
City of Seattle Aging and Disability Services, HSD
2020.02 - 2020.11
- Act as the primary point of contact for the Aging & Disability Services (ADS) division, handling reception duties by promptly answering the business phone line and effectively routing incoming calls and emails from both internal divisions and the general public
- Greet and check in all visitors to the division while following ADS visitor policies
- Provide internal and external customers with complete and accurate information in response to diverse and broad requests for Department policies, procedures, and services
- Requests are received via telephone, email, and from walk-in customers
- Process all incoming mail
- Order supplies and restock as needed for the division
- Perform special projects and other related administrative duties as assigned.
ADMINISTRATIVE ASSISTANT
Homecare Solutions
2017.06 - 2020.01
- Distribute incoming and outgoing documents by mail, email, fax, or courier services
- Assist with filing and maintaining materials
- Assist in review, audit, and preparation of materials for archiving
- Order and receive general office supplies
- Respond to inquiries regarding procedures and services provided by the company
- Complete short-term assignments and special projects as assigned
- Trained to be proficient with Google Applications and Microsoft Office Skills (Word, Excel, PowerPoint, Outlook)
- Provide other administrative and/or operational support as needed
- Answered high volume of calls on a regular basis.
TEAM LEADER
Jumpstart at the University of Washington
2013.09 - 2016.06
- Performs daily activities such as assortment planning and led two teams of four peers to provide developmentally appropriate educational activities, with a focus on language and literacy, to young children
- Coached team members by modeling developmentally appropriate practices and guiding reflections and discussions related to adult practice and children’s development
- Facilitated team planning meetings and led bi-weekly in-classroom activities to promote children’s language, literacy, and social-emotional development
- Coordinated team administration, including facilitating team meetings, managing notes and records, and communicating regularly with classroom teachers
- Helped partner children learn the letters of their names and write their names independently
- Created and developed team attire and was responsible for managing team budgets.
Education
BACHELOR’S DEGREE -
UNIVERSITY OF WASHINGTON
06.2016
HIGHSCHOOL DIPLOMA -
FOSTER HIGHSCHOOL
06.2011
Skills
- Strong Leadership, as well as the ability to provide guidance and support to others
- Ability to multitask in a demanding environment
- Ability to communicate positively in a multi-cultural workplace with a diverse customer base
- Strong verbal, interpersonal, and written communication skills. Experience working independently, using good judgement
- Strong time management skills
- Strong organizational skills
- Proficiency with Microsoft Office tools (Outlook, Word, Excel, PowerPoint, SharePoint, Power Automate, Visio, Microsoft Teams) and the ability to quickly learn new computer applications
Certifications Awards
- Segal AmeriCorps Education Award (09/2013 - 06/2015) - In recognition of serving over 900 hours with Jumpstart at the University of Washington.
- Urban League of Metropolitan Seattle
Timeline
ADMINISTRATIVE SPECIALIST II
City of Seattle Aging and Disability Services, HSD
2022.02 - Current
ADMINISTRATIVE SPECIALIST I (TEMP)
City of Seattle Aging and Disability Services, HSD
2021.04 - 2022.02
ADMINISTRATIVE SUPPORT ASSISTANT (TEMP)
City of Seattle Aging and Disability Services, HSD
2020.02 - 2020.11
ADMINISTRATIVE ASSISTANT
Homecare Solutions
2017.06 - 2020.01
TEAM LEADER
Jumpstart at the University of Washington
2013.09 - 2016.06
BACHELOR’S DEGREE -
UNIVERSITY OF WASHINGTON
HIGHSCHOOL DIPLOMA -
FOSTER HIGHSCHOOL
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