Aleks Radovich
Upton,NY
Summary
Versatile Technical Support Specialist skilled at offering clients easy-to-understand guidance and actionable advice. Adept at enhancing system performance and implementing security protocols, while delivering exceptional service support and training. Committed to fostering a safe and efficient environment through proactive problem-solving and effective communication.
Overview
29
29
years of professional experience
1
1
Certification
Work History
IT Support Specialist
The Nightingale-Bamford School
01.2006 - 03.2024
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Monitored system performance to identify potential issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Developed and implemented preventive maintenance procedures.
- Assisted in implementing and developing training programs.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Generated reports to track performance and analyze trends.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Assisted in development of system security protocols.
- Patched software and installed new versions to eliminate security problems and protect data.
Doorman/Bellman
Bryant Park Hotel
12.1999 - 02.2005
- Acknowledged and greeted hotel guests with courtesy and urgency
- Escorted guests to and from rooms and assisted with baggage.
Doorman/Bellman
530 Park Avenue
02.1995 - 03.1999
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Orchestrated building safety measurements to maintain security and protect residents.
Education
High School Diploma -
Loyola School
New York, NYEnglish
Saint Joseph's University
Philadelphia, PASkills
- Network diagnostics
- Call recordkeeping
- Videoconferencing
- User credential management
- Staff education and training
- Security protocols
- Hardware/software diagnostics
- Service support
- Application support
- Desktop support
Certification
CompTIA A+
Timeline
IT Support Specialist
The Nightingale-Bamford School
01.2006 - 03.2024
Doorman/Bellman
Bryant Park Hotel
12.1999 - 02.2005
Doorman/Bellman
530 Park Avenue
02.1995 - 03.1999
High School Diploma -
Loyola School
English
Saint Joseph's University
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