Aleksa Debrosse
Harrisburg,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Radiology Regional
Radiology Regional
08.2021 - 08.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Customer Service
TTEC
03.2019 - 04.2021
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Supervised large teams with guidance, support and direction for high-quality customer care.
Education
Associate of Science - Nurse
Southern Technical College At Fort Myers
Fort Myers, FL05.2021
Skills
- Patient Confidentiality
- Equipment Maintenance
- Computed Tomography
- Barium Swallow
- Screening Mammography
- Staff Training
- Patient Education
- Patient Advocacy
- Ultrasound Examination
- Patient Relations
- Cleaning Products
- X-Rays
Accomplishments
- Improved customer satisfaction by 12% in three months, according to in-store and online surveys.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Collaborated with team of 5 in the development of xray.
Languages
French
Full Professional
Creole
Native or Bilingual
Spanish
Professional Working
Timeline
Radiology Regional
Radiology Regional
08.2021 - 08.2023
Customer Service
TTEC
03.2019 - 04.2021
Associate of Science - Nurse
Southern Technical College At Fort Myers