Aleksandar Jošanov
Belgrade
Summary
An experienced, dedicated, hard-working individual who is prepared for the upcoming challenges. Well-prepared for interpersonal communication, using proper English, and acting professionally. Always seeking out excellent possibilities to broaden my knowledge and excel in what I do.
Overview
2
2
years of professional experience
Work History
SW Support Engineer I
NCR Corporation
Belgrade
07.2023 - Current
- After receiving a promotion, I embraced elevated responsibilities and diverse assignments.
- Demonstrating exceptional performance, I effectively navigated increased challenges, further highlighting my ability to excel in a dynamic and demanding professional environment.
- My skill in working collaboratively with others and my leadership skills were pivotal in achieving success.
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
SW Support Specialist II
NCR Corporation
Belgarde
09.2022 - 07.2023
- As a Tier II Tech Support specialist at NCR Corporation, I consistently managed apply my strong communication and English language skills in daily operations.
- Swiftly adapting to new challenges, my ability to learn rapidly allowed me to smoothly transition into the role, ensuring I provide top-notch technical support to our customers.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
Banquet Waiter
Hyatt Regency
Belgrade
04.2022 - 11.2022
- While serving as a Banquet Waiter at Hyatt Regency, I seized numerous opportunities to engage in effective communication with guests in English.
- From delivering exceptional service during events to facilitating seamless event organization, my adaptability and proficiency in English were instrumental in providing the highest level of assistance and ensuring successful outcomes.
- Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
- Handled high-pressure situations with professionalism, maintaining a calm demeanor during busy events.
Education
High School Diploma -
Srednja Tehnička PTT Škola
06.2022
Skills
- Ability to Work in a Team
- Ability to Work Under Pressure
- Communication Skills
- Adaptability
- Leadership
- Fast Learner
- Quick-witted
- Troubleshooting skills
- Technical Analysis
- Technical Support
Hobbies and Interests
- Martial Arts
- Psychology & Philosophy
- Video Games
Languages
Serbian
Native language
English
Proficient
C2
Timeline
SW Support Engineer I
NCR Corporation
07.2023 - Current
SW Support Specialist II
NCR Corporation
09.2022 - 07.2023
Banquet Waiter
Hyatt Regency
04.2022 - 11.2022
High School Diploma -
Srednja Tehnička PTT Škola