Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic
Aleksandar Jošanov

Aleksandar Jošanov

Belgrade

Summary

An experienced, dedicated, hard-working individual who is prepared for the upcoming challenges. Well-prepared for interpersonal communication, using proper English, and acting professionally. Always seeking out excellent possibilities to broaden my knowledge and excel in what I do.

Overview

2
2
years of professional experience

Work History

SW Support Engineer I

NCR Corporation
Belgrade
07.2023 - Current
  • After receiving a promotion, I embraced elevated responsibilities and diverse assignments.
  • Demonstrating exceptional performance, I effectively navigated increased challenges, further highlighting my ability to excel in a dynamic and demanding professional environment.
  • My skill in working collaboratively with others and my leadership skills were pivotal in achieving success.
  • Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.

SW Support Specialist II

NCR Corporation
Belgarde
09.2022 - 07.2023
  • As a Tier II Tech Support specialist at NCR Corporation, I consistently managed apply my strong communication and English language skills in daily operations.
  • Swiftly adapting to new challenges, my ability to learn rapidly allowed me to smoothly transition into the role, ensuring I provide top-notch technical support to our customers.
  • Troubleshot hardware, software and network issues to identify and rectify discrepancies.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.

Banquet Waiter

Hyatt Regency
Belgrade
04.2022 - 11.2022
  • While serving as a Banquet Waiter at Hyatt Regency, I seized numerous opportunities to engage in effective communication with guests in English.
  • From delivering exceptional service during events to facilitating seamless event organization, my adaptability and proficiency in English were instrumental in providing the highest level of assistance and ensuring successful outcomes.
  • Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
  • Handled high-pressure situations with professionalism, maintaining a calm demeanor during busy events.

Education

High School Diploma -

Srednja Tehnička PTT Škola
06.2022

Skills

  • Ability to Work in a Team
  • Ability to Work Under Pressure
  • Communication Skills
  • Adaptability
  • Leadership
  • Fast Learner
  • Quick-witted
  • Troubleshooting skills
  • Technical Analysis
  • Technical Support

Hobbies and Interests

  • Martial Arts
  • Psychology & Philosophy
  • Video Games

Languages

Serbian
Native language
English
Proficient
C2

Timeline

SW Support Engineer I

NCR Corporation
07.2023 - Current

SW Support Specialist II

NCR Corporation
09.2022 - 07.2023

Banquet Waiter

Hyatt Regency
04.2022 - 11.2022

High School Diploma -

Srednja Tehnička PTT Škola
Aleksandar Jošanov