Aleksandar Lang
Riverton
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
Work History
Internship
Bear River Mutual
08.2023 - 05.2024
- Assist with IT help desk duties
- Study Powershell and comptia concepts
- Observe their admins and how to administrate systems
- Overall self teaching as many concepts as possible in IT and VMs related to windows, mac, and linux
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Supervisor /Line Cook
Arctic Circle
05.2020 - 07.2023
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored team members on customer service best practices and operational protocols.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Conducted regular inventory audits to maintain optimal stock levels and minimize waste.
- Led team meetings to communicate goals, provide updates, and encourage employee engagement.
Anesthesia Billing Agent
Abeo
07.2019 - 10.2019
- Managed billing inquiries, ensuring timely resolution of customer issues.
- Developed and maintained accurate billing records using advanced software tools.
- Led monthly reconciliation processes to verify account accuracy and resolve discrepancies.
- Trained new staff on billing procedures and system functionalities to enhance team performance.
Customer Service Representative
Black Turtle Services
09.2018 - 02.2019
- Resolved customer inquiries through various communication channels, ensuring satisfaction and timely support.
- Trained new staff on customer service protocols and company policies to enhance team performance.
- Analyzed customer feedback to identify trends, driving improvements in service delivery and product offerings.
- Developed and maintained knowledge base for common issues, reducing resolution time for customer queries.
Cashier
Holiday Oil
08.2016 - 08.2017
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained cleanliness and organization of checkout areas, enhancing customer experience and operational flow.
- Assisted customers with product inquiries, providing knowledgeable support to enhance satisfaction.
- Collaborated with team members to optimize workflow during peak hours, reducing wait times for customers.
Education
High-school diploma - Certificate in basic accounting principles, AP Computer Science
Itineris Early College High-school
West Jordan05.2018
Skills
- Organizational skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Computer skills
- Critical thinking
- Decision-making
- Problem resolution
Timeline
Internship
Bear River Mutual
08.2023 - 05.2024
Supervisor /Line Cook
Arctic Circle
05.2020 - 07.2023
Anesthesia Billing Agent
Abeo
07.2019 - 10.2019
Customer Service Representative
Black Turtle Services
09.2018 - 02.2019
Cashier
Holiday Oil
08.2016 - 08.2017
High-school diploma - Certificate in basic accounting principles, AP Computer Science
Itineris Early College High-school