Aleksander Dobosz
Charleston,SC
Summary
Dedicated to providing exceptional service experiences to build loyal customer base. Consistently helps new employees understand customer desires and helps employ new strategies that build satisfaction for all customers. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Barback/Food Runner
Republic Midtown Hospitality
8 2023 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster service for over 50 guests
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers
- Enhanced customer experience by engaging in a friendly and personable manner while assisting bartenders
- Assisted with management of inventory, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies
Front of House Trainer
Chick-fil-A
5 2023 - Current
- Enhanced customer experience by providing exceptional service to 400 guests while maintaining a welcoming atmosphere
- Implemented effective training programs for new hires and improved team efficiency with well-structured training sessions
- Assisted management in identifying areas for improvement, resulting in increased overall performance
- Developed customized training materials to address specific needs of the front-of-house staff.
Host/To-Go Specialist
Wood-n-Tap
03.2022 - 08.2022
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure
- Assisted servers with food delivery during peak hours to ensure timely service for all guests
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Barista Trainer
Starbucks
12.2020 - 08.2022
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages
- Improved barista skills through one-on-one training sessions and practical demonstrations
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Handled cash and processed payments accurately to avoid errors
- Followed and promoted food safety measures while handing bakery goods.
Education
Bachelor of Science - Psychology
College of Charleston
66 George St, Charleston, SC 29424 08.2022 - 05.2026
High School Diploma -
Berlin High School
139 Patterson Way, Berlin, CT 06037 01.2018 - 06.2022
Skills
Money handling
Food Preparation
Efficient Multitasking
Time management
Customer Service
Problem-solving abilities
Coffee Expertise
Facility Cleaning
Languages
Polish
Timeline
Bachelor of Science - Psychology
College of Charleston
08.2022 - 05.2026
Host/To-Go Specialist
Wood-n-Tap
03.2022 - 08.2022
Barista Trainer
Starbucks
12.2020 - 08.2022
High School Diploma -
Berlin High School
01.2018 - 06.2022
Barback/Food Runner
Republic Midtown Hospitality
8 2023 - Current
Front of House Trainer
Chick-fil-A
5 2023 - Current
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