Aleksandr Kutepov
Exton,Pennsylvania
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
4
4
years of professional experience
Work History
Office Manager
Wellness Center Of Chester County
02.2023 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Oversaw accounting, budgeting, and financial reporting.
Service Administrative Assistant
Universal Atlantic Systems
04.2022 - Current
- Made 100+ calls daily to collect information and identify client needs to promote optimal customer satisfaction by logging tickets, prioritizing their issues, and function as a de-escalation point
- Prioritized customer issues across multiple client accounts and established a plan of action for resolutions
- Provided end user support for coordinating with subcontractors to complete ad hoc repairs and installs for clients
- Worked with cloud reporting systems to maintain company KPIs below 100
- Operate within a CRM system with around 200 service tickets daily with tracking via comments and ticket updates.
Dealer Admin Service Representative
Flagship Credit Acceptance
02.2021 - 03.2022
- Provided customer service via phone and email for ad hoc requests for user's ERP system
- Drafted letters for product cancellation, legal demands, and short paid letters to communicate to delinquent accounts
- Analyzed and organized data for over 100 clients.
IT Technical Support
Flagship Credit Acceptance
02.2021 - 03.2022
- Provided remote support for ad hoc networking issues
- Assisted coworkers remotely with account troubleshooting, lockouts, security compliance, troubleshooting hardware support, and client software
- Provided training on Microsoft Office 365 products to other departments
- Troubleshot various hardware issues of other employees and provided training on how to prevent them from happening going forward
- Completed data recovery procedures to prevent data losses within other departments
- Provided knowledge transfer to internal team about additional technical troubleshooting to increase department's capabilities.
Legal Archive Specialist
Flagship Credit Acceptance
02.2021 - 03.2022
- Extracted, analyzed, and organized loan documentation from clients
- Created internal procedures to track and organize legal documents for various clients
- Worked with CEOs and CFOS in professional calls to extract and compile necessary information for filing legal procedures on their behalf
- Took leadership role in cross-training other documentation team members.
Documentation Associate
Phlexglobal Inc
12.2020 - 01.2021
- Processed documents to ensure delivery of client service levels (SLA), department productivity and quality targets, and within allocated team as per SOP's
- Completed indexing of document metadata, quality control of documents, and paper re-filing
- Performed search and find in electronic & paper repositories as required in client-based eTMF system
- Supported other divisions within eTMF during peaks of workload or periods of downtime.
Desk Check
The Bryant Park Hotel
11.2019 - 03.2020
- Independently provided setup to hotel events and created SOPs with cross-training to the rest of the department
- Optimized asset tracking system that protected customer belongings and categorized goods by type and color
- Provided ad hoc customer service requests during private events to ensure all clients' needs are met.
Education
No Degree - Computer Science And Psychology
Delaware Community College
06.2025
General Education Diploma -
ARC
York, PA04.2014
Skills
- Computer: Microsoft Office, Breadcrumb, HMS, Safe lock, Safe mark, Vin Solutions, VPN, Windows 7 - 11
- Business Administration
- Information Protection
- Hardware Replacement
- User Experience
- Software and Hardware Implementation
Timeline
Office Manager
Wellness Center Of Chester County
02.2023 - Current
Service Administrative Assistant
Universal Atlantic Systems
04.2022 - Current
Dealer Admin Service Representative
Flagship Credit Acceptance
02.2021 - 03.2022
IT Technical Support
Flagship Credit Acceptance
02.2021 - 03.2022
Legal Archive Specialist
Flagship Credit Acceptance
02.2021 - 03.2022
Documentation Associate
Phlexglobal Inc
12.2020 - 01.2021
Desk Check
The Bryant Park Hotel
11.2019 - 03.2020
No Degree - Computer Science And Psychology
Delaware Community College
General Education Diploma -
ARC
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