Aleksandr Molokovich
Staten Island,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Office Administrator
MARINE CARGO INC
04.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Analyzed and verified employee expense reports for accuracy.
- Maintained and processed invoices, deposits, and money logs.
- Generated invoices upon receipt of billing information and tracked collection progress.
Counselor Technician
Phoenix Rehabilitation Center
08.2018 - 03.2023
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Administered medications to relieve symptoms and monitor effects on clients.
- Listened to clients' concerns and provided encouragement and support.
- Supported individuals dealing with mental health and emotional issues.
- Assisted clients in exploring feelings and understanding behaviors.
- Designed safe and supportive environment for clients to discuss issues.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Adapted counseling techniques to best suit individual needs of each client.
- Developed treatment plans to help clients build self-confidence and resilience.
- Facilitated group counseling sessions to support and encourage client growth.
- Educated clients on dangers of substance abuse and prevention techniques.
- Supervised meetings with family members to help create support system for clients.
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Engaged clients in conversation to determine feelings and apprehensions.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Facilitated weekly group sessions to encourage self-reflection and problem-solving.
- Conducted evaluations to help patients develop measurable treatment goals.
- Arranged and facilitated therapy sessions for individuals, couples, and families.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Cell Phone Sales Associate
Cell Tech Wireless
02.2013 - 05.2018
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Activated both contract and pre-paid wireless phones for [Number] customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Tracked and recorded department inventory of products.
- Replenished, faced and organized merchandise on shelving.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Monitored entrances and exits to promote store safety and minimize product loss.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Guided customers to quickly locate merchandise in showroom.
Flower Delivery Driver
Helens Flowers
06.2010 - 09.2012
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked with loss prevention in monitoring shopper behavior.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Minimized company liability and risks to loads by obeying traffic laws.
- Kept detailed records of deliveries and money received from customers.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
Education
GED -
Lincoln High School
Brooklyn, NYSkills
- Customer Relations
- Bilingual in Russian,Hebrew and English
- Excellent people skills
- Social perceptiveness
- Problem-solving skills
- Multi-tasking strength
- Sales background
- Dependable and Responsible
- Self-Motivated
- Excellent Communication
Languages
English
Full Professional
Russian
Full Professional
Hebrew
Limited Working
Timeline
Office Administrator
MARINE CARGO INC
04.2023 - Current
Counselor Technician
Phoenix Rehabilitation Center
08.2018 - 03.2023
Cell Phone Sales Associate
Cell Tech Wireless
02.2013 - 05.2018
Flower Delivery Driver
Helens Flowers
06.2010 - 09.2012
GED -
Lincoln High School
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