Aleksandr Oganezov
Monrovia,CA
Summary
Enthusiastic Senior Operations Manager offering 10-year background overseeing production of goods and provision of services in food distribution. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.
Overview
9
9
years of professional experience
Work History
Senior Operations Manager
Diamond Distributions LLC
10.2016 - Current
- Provided leadership for continual management and employee training initiatives.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Oversaw staff and sub-contractor performance review assessments.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Allocated resources to planned programs according to business objectives.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Maintained cleanliness and organization of office/warehouse workspace, working closely with employees to systemize tasks.
- Supervised daily operations of multi-million dollar distribution operation.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Studied latest trends to add new merchandise to product lineup, improving sales revenues
Cashier Manager
76 Gas Station
02.2015 - 10.2016
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Pasadena City College
Pasadena, CAGED -
Burbank Adult School
Burbank, CA05.2012
Skills
- Global Logistics
- Procedure Optimization
- Employee Coaching
- Operational Logistics
- Inspirational Leadership
- Strategic Vision
- Operations Management
- Employee Assignments
- Cost Efficiency
- Business Growth Initiatives
- Business Leadership
- Strategize Business Plans
- Process Development and Streamlining
- Policy Development and Enforcement
- Sales Promotion
- Management Training
- Operations Oversight
Accomplishments
- Supervised team of 15 staff members.
- Increased sales by $1-3 million annually each year, every year
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Armenian
Native or Bilingual
Spanish
Professional Working
Timeline
Senior Operations Manager
Diamond Distributions LLC
10.2016 - Current
Cashier Manager
76 Gas Station
02.2015 - 10.2016
Pasadena City College
GED -
Burbank Adult School
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