Results-oriented Technical Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Provide on-site support as required to ensure quality of new instrument installations and timely resolution of escalated service events
• Reviewed existing electrical engineering criteria to identify necessary revisions, deletions or amendments to outdated material.
• Document and distribute technical information regarding resolutions to field problems, hardware and software changes, and product quality improvements
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
• Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
• Managed administrative tasks such as maintaining customer service logs and internal service records.
• Tested equipment performance and demonstrated operation and servicing best practices.
• Performed onsite installation, modification and maintenance of systems and equipment.