Aleksandr Santurov

• Maintained safe working environment by enforcing adherence to safety and security protocols.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Built and maintained sound business relationships with vendors and suppliers.
• Assessed reports and adjusted workflows to realign with targets.
• Conducted successful road service for remote breakdowns and verified safe and operational return of company's equipment.
• Recruited, hired and trained employees on operations and performance expectations.
• Supported work-life balance to improve staff morale. Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.

• Supervised daily operations by establishing procedures and monitoring team performance.

• Built and maintained sound business relationships with vendors and suppliers.

• Connected with customers to provide assistance and collect feedback to optimize operations.

• Improved cost control and staff efficiency to maximize profitability.

• Organized and updated schedules to optimize coverage for expected customer demands.

• Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

• Supervised daily operations by establishing procedures and monitoring team performance.

• Connected with customers to provide assistance and collect feedback to optimize operations.

• Create & Document costumer invoice and billing

• Facilitated prompt resolution of customer problems and complaints.

• Assisted shop personnel and helped create cohesive and well-rounded technical environment centered around customer service, teamwork and learning.

• Diagnosed systems by troubleshooting malfunctions and tracing problems. Used manual and computer- assessed diagnostic devices to test equipment and determine repair needs. • Performed maintenance inspections, tune-ups, oil changes and other key services.

• Diagnosed systems by troubleshooting malfunctions and tracing problems.

• Removed malfunctioning parts and repaired components or installed new ones. Read job orders and observed and listened to vehicles in operation to determine malfunctions and plan work procedures.

• Used tools and technologies to log, research and complete repairs.

• Lubricated moving parts and drove repaired vehicle to verify conformance to specifications.

• Performed warranty service and filed all paperwork.

• Checked and replaced clamps, brackets, hoses and other system components.

• Partnered with manager to learn new skills using technician training and hands-on coaching. Conducted successful road service for remote breakdowns and verified safe and operational return of company's equipment.

• Utilized vehicle computer electronics systems to interpret failure modes to initiate or assign repairs.

• Maintained current working knowledge of factory technical bulletins and productively responded to customer inquiries.

• Examined protective guards, loose bolts and safety devices on trucks to make adjustments.

• Performed maintenance inspections, tune-ups, oil changes and other key services. Completed in-depth inspections of vehicle brakes, steering and other systems to check for safety and performance issues.

• Maintained vehicles by changing oil, checking batteries and lubricating components. Used manual and computer- assessed diagnostic devices to test equipment and determine repair needs. • Raised trucks and heavy parts or equipment with hydraulic jacks or hoists.

• Conducted test drives before and after repair services.

• Completed preventive maintenance on engines, transmissions and tires.

• Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders. Operated specialty equipment, standard tools and gauges to complete assessments and repairs. • Utilized computer programs and visual inspections to diagnose problems with brakes, steering and transmissions.

• Performed maintenance inspections, tune-ups, oil changes and other key services. Completed in-depth inspections of vehicle brakes, steering and other systems to check for safety and performance issues.

• Maintained vehicles by changing oil, checking batteries and lubricating components. Used manual and computer- assessed diagnostic devices to test equipment and determine repair needs. • Raised trucks and heavy parts or equipment with hydraulic jacks or hoists.

• Conducted test drives before and after repair services.

• Performed troubleshooting and diagnostic procedures to locate source of malfunctions.

• Used diagnostics and troubleshooting tools to identify failures and equipment issues.

• Completed standard inspections to assess wear and damage to vehicles.

• Ran diagnostics on heating and cooling systems to trace faults and completed skilled repairs.

• Performed maintenance inspections, tune-ups, oil changes and other key services.

Completed in-depth inspections of vehicle brakes, steering and other systems to check for safety and performance issues.

• Used manual and computer- assessed diagnostic devices to test equipment and determine repair needs.

• Raised trucks and heavy parts or equipment with hydraulic jacks or hoists.

• Conducted test drives before and after repair services.

• Performed troubleshooting and diagnostic procedures to locate source of malfunctions.

• Completed standard inspections to assess wear and damage to Trucks & Trailers.

• Ran diagnostics on heating and cooling systems to trace faults and completed skilled repairs.

• Examined and adjusted protective guards, loose bolts and specified safety devices.

• Repaired and serviced air conditioning, heating and electrical systems. Inspected and verified dimensions and clearances of parts to verify conformance to factory specifications.