Aleksandr Shal
Rancho Cordova,CA
Summary
Highly customer service-oriented professional at Folsom Cordova Unified School District with a proven track record of problem resolution and enhancing office productivity through the analysis of information technology efficiency. Streamlined operations by automating tasks and optimizing hardware and software processes, resulting in improved overall efficiency. Leveraged expertise in data warehousing and technical analysis to significantly contribute to decision-making and system efficiency through effective training sessions.
Overview
14
14
years of professional experience
Work History
Analyst
Folsom Cordova Unified School District
10.2010 - Current
- Enhanced office efficiency by streamlining administrative processes, implementing organizational systems, and integrating various hardware and software.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Manage walk-ins, incoming calls, emails, and faxes servicing over 4000 customers.
- Improved system efficiency by analyzing and optimizing software processes.
- Streamlined workflow processes by automating manual tasks, increasing team productivity.
- Designed custom reports for management teams, providing valuable insights into key performance metrics and facilitating informed decision-making processes.
- Facilitated training sessions for staff members on new software applications, promoting efficient adoption of new technologies across the organization.
- Technical knowledge and experience of the public organization system including Accounts Receivable, Accounts Payable, Purchasing, Billing and Invoicing, Payroll and Benefits, Budgeting and Planning, and Budget Code System.
- Software knowledge includes: QSS, Access Database, All MS Office, Power Automate, Tyler Technologies and GPS Tracking(ZONAR), Service Finder For Transportation, as well as other Online systems Google. Amazon AWS, Adobe, and MS Online.
Education
Associate of Science - Mathematics
American River College
Sacramento, CA08.2016
Skills
- Problem-solving skills
- IT Troubleshooting
- End-user support
- Information Security
- Hardware installations
Timeline
Analyst
Folsom Cordova Unified School District
10.2010 - Current
Associate of Science - Mathematics
American River College
Similar Profiles
Meifeng HwangMeifeng Hwang
Substitute Teacher at Folsom Cordova Unified School DistrictSubstitute Teacher at Folsom Cordova Unified School District
Sheri NealSheri Neal
Food Service Worker 2 at Folsom Cordova Unified School DistrictFood Service Worker 2 at Folsom Cordova Unified School District
RICHARD E. HARDINRICHARD E. HARDIN
Professional Educator - Senior Aerospace Science Instructor (SASI) at Folsom Cordova Unified School DistrictProfessional Educator - Senior Aerospace Science Instructor (SASI) at Folsom Cordova Unified School District