Summary
Overview
Work History
Education
Skills
Certification
Technologies
Websites
Accomplishments
Languages
Timeline
Generic
Aleksandr Shusterman

Aleksandr Shusterman

Weehawken,New Jersey

Summary

Certified Project Manager and Senior Operations Manager with 10+ years of progressive experience in managing high-stakes projects and operations. Expert in deploying strategic planning and operational oversight to achieve significant revenue growth and operational efficiency. Skilled in leading cross- functional teams, optimizing project, and implementing robust engagement strategies to complete a project within scope, budget and schedule.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Project Manager

Law Office of Eli Shmulik
New York, NY
10.2021 - 03.2024
  • Employed waterfall project management methodologies to establish foundational processes and workflows at the Law Office of Eli Shmulik, resulting in significant revenue generation ($14 million) and laying the groundwork for future growth.
  • Managed the smooth relocation of a thriving 22-person office to a more centralized business location, minimizing disruptions and ensuring uninterrupted operations with the help of detailed planning in Microsoft Project.
  • Utilized a RACI matrix to clearly outline and document all duties and obligations among newly onboarded team members and stakeholders, ensuring transparency and responsibility during the project lifecycle of the newly formed office.
  • Spearheaded the purchasing of 'SmartAdvocate' case management software and implemented it across three partnership companies while creating standard operating procedures for future trainings
  • Worked closely with all stakeholders to enhance client service delivery through the establishment of a fixed price contract with SG Services. Implemented effective billing, coding, and bookkeeping strategies for the law office.
  • Developed key performance indicators (KPIs) to assess the performance, growth, and continuous improvement of internal staff.
  • Organized team-building strategy meetings and conducted SWOT analysis, resulting in increased staff performance, efficient operations, and positive workplace morale.

Senior Operations and Implementation Manager

Medical Transportation Management
Weehawken, New Jersey
11.2017 - 03.2024
  • Led team of 9 Vendor Account Managers to enhance performance of 300+ vendors servicing 13 Managed Care Organizations and state Medicaid/Medicare contracts.
  • Implemented contractual service level agreements and quarterly key performance indicators for internal staff to align with company goals and visions.
  • Contributed to the implementation of 'Reveal' RSD software for my teams using Jira, Confluence with waterfall methodologies.
  • Engaged internal and external stakeholders through push and pull communications, keeping them informed about project milestones and achievements across 13 MCO and state contracts.
  • Effectively collaborated with project managers and stakeholders to implement a total of six multi-million-dollar MCO and state contracts in just five years.
  • As a senior leader, successfully generated more than $30M in revenue by managing company's local contact center and logistics department.
  • Managed regional financial operations, developed financial strategies, and facilitated quarterly business reviews and executive presentations.
  • Reduced turnover from 13% to 3%, achieving the company's highest employee retention rate while saving over $85,000 in annual attrition costs within the first year of employment.

Assistant Manager

Independence Care System
Brooklyn, New York
09.2014 - 10.2017
  • Supervised a team of 15 customer service representatives in the member services department, consistently meeting contract SLA requirements and monitoring overall performance metrics.
  • Evaluated and rendered decisions on trip quoting aligned with the Medicaid Fee Schedule, ensuring compliance and operational integrity
  • Engaged internal stakeholders weekly to ensure operational compliance through adherence and attendance.

Education

Master of Public Administration (MPA) - Health Care Management

Long Island University
Brooklyn, NY
01-2017

Bachelor of Arts - Psychology

CUNY Baruch College
New York, NY
05-2011

Skills

  • Project Management
  • Project Planning
  • Agile and Waterfall Methodologies
  • Scrum Master
  • Risk Management
  • Quality Management
  • Stakeholder Engagement
  • Team Leadership and Development
  • Vendor Management
  • Scope Management
  • Operations Management
  • Conflict Resolution
  • Emotional Intelligence
  • Servant Leadership
  • Customer Satisfaction
  • KPI Success
  • Cost Reduction Initiatives
  • Employee Retention
  • Revenue Growth
  • Continuous Improvement
  • MCO Management
  • RSD
  • API
  • Remote work
  • Remote Team Engagement
  • Strategic Thinking and Planning
  • Management Skills
  • Project tracking
  • Schedule Management
  • Logistics Management
  • Presentations

Certification

Project Management Professional PMP

Technologies

MS Office, Microsoft Excel, Microsoft Powerpoint, Salesforce, Power BI Reporting, Emplify, Jira, Confluence, Microsoft Teams, Zoom, SharePoint, Adobe Acrobat, Workday, Cisco WebEx, Tableau, Kanban, Microsoft Project; Gantt Charts, Microsoft Planner; SaaS

Websites

Accomplishments

  • MTM Spotlight Award 2019 for delivering value and collaborating with stakeholders.

Languages

English
Native/ Bilingual
Russian
Full Professional

Timeline

Project Manager

Law Office of Eli Shmulik
10.2021 - 03.2024

Senior Operations and Implementation Manager

Medical Transportation Management
11.2017 - 03.2024

Assistant Manager

Independence Care System
09.2014 - 10.2017

Master of Public Administration (MPA) - Health Care Management

Long Island University

Bachelor of Arts - Psychology

CUNY Baruch College

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Aleksandr Shusterman