Aleksandra Alander
SANTA ROSA,CA
Summary
Customer-centric Hospitality professional with an outgoing personality and a passion for delivering exceptional guest service. Proven ability to lead teams, manage priorities, and maintain positive guest satisfaction. Adept at problem-solving and committed to cultivating memorable experiences.
Overview
20
20
years of professional experience
Work History
Rooms Coordinator
Hotel Petaluma
12.2024 - Current
- Enhance operational efficiency by adhering to effective room inventory management practices.
- Manage group bookings, maintain open communication and correspondence with clients and guests, ensuring smooth coordination between multiple departments for seamless event execution.
- Support sales department efforts by providing relevant data on room availability, block bookings, and rate changes as needed.
- Coordinate with Sales team to ensure that meeting spaces were set up according to client specifications, enhancing overall event success.
- Proactively address maintenance issues in guestrooms, reducing downtime and enhancing overall guest satisfaction.
- Collaborate with housekeeping staff to ensure timely room turnovers and consistently high cleanliness standards.
- Conduct regular room inspections to verify compliance with housekeeping standards.
- Manage laundry sorting, washing, drying, folding and organizing.
- Assist in training new team members, contributing to a well-prepared and knowledgeable workforce.
- Maintain a positive work environment by fostering open communication channels and promoting teamwork within the rooms division department.
Reservations Coordinator
Hyatt Regency Sonoma Wine Country
09.2013 - 03.2020
- Handled reservations and answered questions from interested patrons for busy 253-room hotel.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Coordinated group reservations, effectively managing room blocks and special requests for seamless event experiences.
- Enhanced cross-departmental collaboration by participating in regular meetings with front desk staff, housekeeping personnel, and catering teams.
- Improved customer satisfaction ratings by promptly addressing concerns and providing personalized assistance throughout the booking process.
Front Office Supervisor & Relief Night Auditor
Hampton Inn & Suites Windsor
07.2011 - 09.2013
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Collaborated with front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed, leading to positive online reviews and repeat business from satisfied guests.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Accounts Payable/General Cashier/Income Auditor
Hyatt Regency Sonoma Wine Country
10.2005 - 12.2007
- Reduced financial discrepancies, effectively reconciling bank accounts, preparing vendor invoices and organizing information into accounting software.
- Conducted regular audits of cash vault inventory, issued and audited employee cash bank drawers, ensuring accuracy and accountability at all times.
- Maintained integrity of general ledger and chart of accounts.
- Tracked funds, prepared deposits and reconciled accounts.
Education
Associate of Arts - History And Humanities
Santa Rosa Junior College
Santa Rosa, CA05.2023
Associate of Science - Social And Behavioral Sciences
Santa Rosa Junior College
Santa Rosa, CA05.2023
Skills
- Professionalism
- Reliability
- Team leadership
- Detail Oriented
- Critical Thinking
- Adaptability and Flexibility
- Problem resolution
- Multitasking
- Customer Service
- Cross-Functional Collaboration
- Staff Development and Training
- Interpersonal Communication
Timeline
Rooms Coordinator
Hotel Petaluma
12.2024 - Current
Reservations Coordinator
Hyatt Regency Sonoma Wine Country
09.2013 - 03.2020
Front Office Supervisor & Relief Night Auditor
Hampton Inn & Suites Windsor
07.2011 - 09.2013
Accounts Payable/General Cashier/Income Auditor
Hyatt Regency Sonoma Wine Country
10.2005 - 12.2007
Associate of Arts - History And Humanities
Santa Rosa Junior College
Associate of Science - Social And Behavioral Sciences
Santa Rosa Junior College
Similar Profiles
Haley CodoniHaley Codoni
Elementary School Educator at Petaluma City SchoolsElementary School Educator at Petaluma City Schools
William LarsonWilliam Larson
Lifeguard at Petaluma Swim CenterLifeguard at Petaluma Swim Center
Emma DiemozEmma Diemoz
Associate Clinical Social Worker at Petaluma Health CenterAssociate Clinical Social Worker at Petaluma Health Center
Karina AguilarKarina Aguilar
Community Assistant Manager at Sunrise Management LLCCommunity Assistant Manager at Sunrise Management LLC
Stevi HowdyshellStevi Howdyshell
Special Education Teacher Aide at Elsie Allen High SchoolSpecial Education Teacher Aide at Elsie Allen High School