ALEKSANDRA BAK
Brooklyn,NY
Summary
Technologically adept professional with a strong background in customer service, social media management, and multitasking. Proven ability to manage client communications, resolve technical issues, and leverage social media platforms to enhance business visibility and client engagement.
Overview
11
11
years of professional experience
Work History
Dog Walker/Sitter
Self-Employed
04.2021 - Current
- Greeted pet owners warmly to build trust and create lasting relationships. as needed.
- Developed and maintained Instagram to attract new clients and manage communication.
- Provided daily exercise and care for up to 6 pets, including feeding and monitoring for safety.
- Managed payments and over 100 client interactions, enhancing repeat business and client satisfaction.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed optimal schedules for animals as set by owners or supervisors
Professional Dog Walker
Rover
02.2019 - 01.2021
- Scheduled services and collected payments from over 30 clients through Rover.
- Fostered long-term relationships with clients and pets, delivering exceptional care and service.
- Followed optimal schedules for animals as set by owners or supervisors.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Monitored animal behavior to keep owners informed on progress and any issues.
- Monitored pets during walks and provided timely communication about their well-being.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
Chiropractic Assistant/Receptionist
Quintessential Wellness, LLC
01.2018 - 01.2019
- Handled administrative tasks including phone operations, record-keeping, and insurance claims
- Provided patient support, resolved complaints, and administered STIM pads during treatments.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
Sales Associate
T.J. Maxx
11.2014 - 01.2018
- Assisted customers with product selection and transactions, enhancing shopping experience
- Managed store operations including cash handling, inventory, and visual merchandising
- Addressed security concerns and implemented loss prevention strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
Lifeguard
Pullen Aquatic Center
06.2013 - 08.2014
- Monitored recreational areas to ensure safety and compliance with regulations
- Administered first aid and CPR as needed, coordinating with emergency services during critical incidents
- Maintained cleanliness and safety of facilities, contributing to a secure environment for patrons.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
Bachelor of Arts in Liberal Arts and General Studies -
University of North Carolina
Greensboro, NC05.2020
Associate of Arts - undefined
Wake Technical Community College
Raleigh, NC07.2017
High School Diploma - undefined
Garner High School
Garner, NC06.2015
Skills
- Technical Proficiency
- Verbal and written communication
- Customer Service
- Social Media
- Photo and Video Editing
- Organization
- Time Management
- Financial Management
Websites
State
NY
City
Brooklyn
Languages
Polish
Full Professional
Timeline
Dog Walker/Sitter
Self-Employed
04.2021 - Current
Professional Dog Walker
Rover
02.2019 - 01.2021
Chiropractic Assistant/Receptionist
Quintessential Wellness, LLC
01.2018 - 01.2019
Sales Associate
T.J. Maxx
11.2014 - 01.2018
Lifeguard
Pullen Aquatic Center
06.2013 - 08.2014
Bachelor of Arts in Liberal Arts and General Studies -
University of North Carolina
Associate of Arts - undefined
Wake Technical Community College
High School Diploma - undefined
Garner High School