Aleksandra Djurasevic
Sterling Heights,MI
Summary
Highly organized and detail-oriented professional with experience in insurance, healthcare administration, and financial services. Strong customer service and communication skills, adept at multitasking, and proficient in Microsoft Office,and Salesforce. Fluent in English and Yugoslavian languages (Serbian, Montenegrin, Bosnian, Macedonian, Croatian).
Professional coordinator with proven track record in patient intake and administrative support. Skilled in managing patient information, scheduling, and ensuring smooth workflows. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and maintaining high standards.
Overview
10
10
years of professional experience
Work History
Patient Intake Coordinator & Administrative Assistant
Clearchoice Dental Implant Centers
05.2022 - Current
- Coordinate patient intake processes, ensuring seamless scheduling and documentation
- Assist prosthodontist and office manager with administrative duties and patient records
- Manage and organize patient documentation, verifying accuracy and completeness
- Coordinated patient transfers smoothly, ensuring continuity of care.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Coordinate payment processing, educate patients on payment options and programs
- Maintaining deferred revenue/deferred scheduling, end of day reconciliation
- Facilitate communication with IT for all technological issues front and back
- Manage all office supply orders, ie
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale
Loss Draft Associate
Proctor Financial
02.2020 - 04.2022
- Processed loss draft claims efficiently and communicated with clients regarding claim requirements.
- Accepting and making phone calls, responding to emails and voicemails, and communicating with borrowers, contractors and other necessary parties
- Verified documents and ensured compliance with internal policies and external regulations
- Documenting all claim activity in loss draft module and other relevant systems
- Assisted customers with inquiries regarding claims, payouts, and policy coverage
Insurance Agent
Andreev Insurance Group
09.2019 - 12.2020
- Marketed insurance products to local businesses and provided tailored coverage solutions.
- Assisted clients in selecting appropriate insurance policies based on needs and risk assessment.
Receptionist / Insurance Agent
Great Northern Insurance Agency
12.2015 - 08.2018
- Greeted visitors, answered inbound calls, and directed inquiries effectively.
- Processed daily mail and handled administrative tasks.
- Assisted customers in understanding coverage options and policy changes.
- Maintained client spreadsheets for policy renewals and premium adjustments.
Administrative Assistant
Great Northern Tax
12.2015 - 08.2018
- Scheduled appointments and prepared necessary tax documents.
- E-filed tax returns and ensured compliance with regulatory requirements.
- Managed office inventory and facilitated client payments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Patient Care Manager
Great Northern Homecare
12.2015 - 08.2018
- Scheduled client and caseworker appointments, ensuring proper documentation
- Oversaw the delivery of care to clients in their homes, ensuring they receive the necessary support and service
- They maintain accurate and up-to-date records of client assessments, care plans, progress, and any relevant documentation
- Communicated with caseworkers to ensure smooth coordination of services
- Processed invoices and tracked state funding for payroll disbursement
Education
Bachelor's of Business Administration - Management
Walsh College
Associate's Degree - General Education
Oakland Community College
Auburn Hills, MI05.2023
Skills
- Organization & Multitasking
- Customer Service & Communication
- Salesforce Proficiency
- Microsoft Office (Word, Excel, Outlook)
- Scheduling & Administrative Support
- Bilingual: English & Yugoslavian (Serbian, Montenegrin, Bosnian, Macedonian)
- Data entry proficiency
- Schedule management
- Administration and operations
- Effective communication
- Multitasking Abilities
- Time management abilities
Timeline
Patient Intake Coordinator & Administrative Assistant
Clearchoice Dental Implant Centers
05.2022 - Current
Loss Draft Associate
Proctor Financial
02.2020 - 04.2022
Insurance Agent
Andreev Insurance Group
09.2019 - 12.2020
Receptionist / Insurance Agent
Great Northern Insurance Agency
12.2015 - 08.2018
Administrative Assistant
Great Northern Tax
12.2015 - 08.2018
Patient Care Manager
Great Northern Homecare
12.2015 - 08.2018
Associate's Degree - General Education
Oakland Community College
Bachelor's of Business Administration - Management
Walsh College
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