Aleksandra Jankovska
Chicago,IL
Summary
Aspiring to utilize my ambitions, developed and implemented skills in banking and finance, I'm looking forward to make a successful career in a surrounding where I can prove myself as a key resource and find opportunities for learning and growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Personal Banker
First American Bank
Chicago, IL
04.2024 - Current
- Personal and Business Accounts, Retail Lending, CHELOC, Auto Loans and Credit Card applications, Mortgage and Investment Referral, KYC, AML incidents, AML Compliance, Analyzing customer behavior and policies, Suspicious Activity Management, STR’s and SAR's Reports, AML Incidents and handling, Assisting with Online Banking and Mobile app setup, Check on the status of customer accounts and track checks and payments, Assist banking customers who are victims of fraud, theft or identity theft, FINCEN Regulatory, International and Domestic Wires, ACH Payments, Call Center duties, Teller duties, Issuing cashier's and convenience checks, Risk Management, Risk Assessment, Provided outstanding service to new and long-standing customers, Digital awareness, NMLS License
Branch Banker L (DMLO )
PNC Bank
Chicago, IL
06.2022 - 12.2023
- Opening different account types such as Virtual Wallet, Standard Checking and Savings, CDs, Money Market Accounts, POD, Trust, Estate, Opening Business Accounts, Retail Lending, CHELOC, Auto Loans and Credit Card applications, Mortgage Referrals, Investments Referrals, KYC and AML Incidents, AML Compliance, Analyzing customer behavior, policies and risk, Suspicious Activity Management, STR’s and SAR’s, Risk Management, Check on the status of customer accounts and track checks and payments, Review and explain account charges, Assist banking customers who are victims of fraud, theft or identity theft, Assist customers with replacing and printing lost or stolen credit or debit cards, International and Domestic Wires, ACH Payments, Issuing cashier's and convenience checks, Answered incoming telephone calls to provide store, products and services information, Problem Solving, Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions, Digital Awareness, Matrix Management, Knowledge of project management, NMLS License, FINCEN Regulatory Knowledge
Customer Service Representative
Sabal Palm Bank/Seacoast Bank
Sarasota, FL
04.2021 - 12.2021
- Deposit Operations, Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards, Opening Consumer and Business Accounts, Set up an activated customer accounts, personal and business, Check on the status of customer accounts and track checks and payments, Review and explain account charges, Assist banking customers who are victims of fraud, theft or identity theft, Assist customers with replacing lost or stolen credit or debit cards, International and Domestic Wires, Wire Transfer call back, Process incoming and outgoing monetary wires, ACH Payments, BSA reports about suspicious activity, money laundering or other criminal activities,Perform KYC, Cash Management and Deposit Operations, Accepting deposits and processing withdrawals, Issuing cashier's checks, Processing wire transfers and credit card cash advances, Exchanging foreign currency, Answered incoming telephone calls to provide store, products and services information, Audited customer account information to identify issues and develop solutions, Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions, Fielded customer complaints and queries, fast-tracking them for problem resolution
Banquet Server
The Westin Hotel
Sarasota, FL
11.2017 - 04.2021
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events, Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness, Educated guests on meals during by answering questions and bringing special orders, Provided exceptional service to high volume of daily customers, Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
Banquet Server/Food Runner
The Ritz-Carlton Hotel Company
Sarasota, FL
01.2016 - 04.2021
- Greeted customers, answered questions and recommended specials to increase profits, Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests, Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service, Provided exceptional service to high volume of daily customers, Maintained accuracy while handling payments, giving change and printing receipts to customers, Resolved customer concerns with friendly and knowledgeable service
Banking Service Officer
Halkbank AD Skopje
Skopje, Macedonia
07.2010 - 12.2015
- Deposit Operations, Interacted with prospects to better understand products and services required, International and Domestic Wire Transfer specialist, Executed wire transfers of funds in compliance with banking best practices, Process incoming and outgoing monetary wires, checking for suspicious information or activity, Following a security process, Maintained customer data confidentiality while inputting information into system, Submit applications to credit analysts for verification and recommendation, Analyze applicants financial status, credits and property evaluations, Set credit policies, credit lines, procedures and standards in conjunction with managers, Explain to customers the different types of loans and credit options that are available, as well as the terms of those services, Analyze financial statements and final account statement for gathering information about the legal person's credit history and ability to repay loan, Processed and organized loan files and documentations, Monitored the budgetary and financial processes to ensure compliance with state regulatory law, AML weekly, monthly and annual reports, Reporting to management about suspicious activities and customer behavior
Assistant Bookkeeper
B Kriva Palanka
Macedonia
01.2008 - 01.2010
- Operated computers programmed with accounting software to record, store and analyze information, Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes, Matched order forms with invoices and record the necessary information, Formulated, prepared and issued bills, invoices, Preparing financial statements, Assisting in preparing final account statement
Education
Bachelor of Science in Financial Management -
Faculty of Economics, Ss. Cyril And Methodius University
Skills
- Ambitious and possessing a lot of self-motivation
- Emotional Intelligence
- Fast learner
- Upbeat and Positive Personality
- Trustworthy with confidential information
- Reliable and analytical
- Risk Management
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Time Management
- Fraud Management
Certification
- NMLS Licence
- Notary Agent
- KYC and AML Course
- Credit and Lending Training Courses
Timeline
Personal Banker
First American Bank
04.2024 - Current
Branch Banker L (DMLO )
PNC Bank
06.2022 - 12.2023
Customer Service Representative
Sabal Palm Bank/Seacoast Bank
04.2021 - 12.2021
Banquet Server
The Westin Hotel
11.2017 - 04.2021
Banquet Server/Food Runner
The Ritz-Carlton Hotel Company
01.2016 - 04.2021
Banking Service Officer
Halkbank AD Skopje
07.2010 - 12.2015
Assistant Bookkeeper
B Kriva Palanka
01.2008 - 01.2010
Bachelor of Science in Financial Management -
Faculty of Economics, Ss. Cyril And Methodius University